--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract requests # Contract, amendment and renewal requests {#ariaid-title1} Release version: Australia Updated October 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract, amendment and renewal requests ServiceNow Contract Management Pro enables customers to initiate new contract, amendment, and renewal requests using either own paper or third-party paper workflows. These requests can be standalone or linked to a parent business unit entity, supporting flexible entry points like Contract Workspace, Employee Center, purchase requisitions, and sourcing events. Show full answer Show less ## Request Types and Usage * **New Contract Requests:** Used to create new contracts from scratch. * **Amendment Requests:** Modify terms or clauses in active contracts due to business or regulatory needs. Only contracts in the Active state qualify; Draft contracts must be approved first. Amendments automatically link to the original contract. * **Renewal Requests:** Extend contracts nearing or past expiration, optionally updating terms. Renewals can be submitted for expired or active contracts and are linked to the previous contract. Both amendment and renewal requests support own paper and third-party paper workflows. However, third-party amendments and renewals apply only to single contract type requests, excluding multi-contract types. ## Types of Paper Supported * **Own Paper:** Utilizes company-specific contract templates to streamline drafting, ensure consistency, and save time. For example, templates for standard agreements like NDAs. * **Third-Party Paper:** Allows submission of external contract documents without template requirements. Supports review of multiple contract and supporting documents within a single request. ## Parallel Processing and Conflict Management Amendment and renewal requests can be submitted and processed simultaneously for the same contract without blocking each other. Customers should carefully review contract dates, terms, and pricing to avoid conflicts between amended and renewed contracts. Manual reconciliation of effective and expiration dates is required to ensure consistency. ## Practical Considerations * The **Request type** field clearly indicates whether a request is for a New contract, Amendment, or Renewal and appears in contract details and list views. * Predefined configurations like Contract Template Rules and Contract Configurations use the Request type field to apply appropriately based on request nature. Contract Management Pro supports initiation of Own paper and Third-Party paper based new contract, amendment and renewal requests. ## Contract requests {#cncore-expl-ss-nss-contracts__section_entry_points} Contract requests are either standalone or linked to a parent record. Standalone requests : Contract requests initiated directly without a parent record. Entry points include the Contract Workspace, contract request listing pages, the Employee Center, and business unit workspaces. Parent-linked requests : Contract requests tied to a business unit entity. Entry points include purchase requisitions and sourcing events. Regardless of the entry point, you can submit a new contract, amendment, or renewal request using own paper or third-party paper workflows. ## Request types {#cncore-expl-ss-nss-contracts__section_request_types} New contract requests : Submit a request to create a new contract. Amendment requests : Modify, add, or remove specific terms or clauses in an active contract due to business or regulatory changes. Amendment requests can only be submitted for contracts in the Active state. If a contract is in Draft state, approve it before submitting an amendment request. The amendment request is automatically linked to the original contract. Renewal requests : Extend a contract that is approaching or past its expiration date, with the option to update terms. You can submit a renewal request for an expired or active contract with an end date. The renewal request is automatically linked to the previous contract. {#cncore-expl-ss-nss-contracts__cncore-sa-submit-dl-1} Both amendment and renewal workflows support own paper and third-party paper requests. While submitting a request, select the Type of paper from the intake form. Note: Third-party amendments and renewals are supported only for contract requests with a single contract type. Multi-contract type requests aren't supported. For more information, see: * [Contract amendments](https://www.servicenow.com/docs/NJEB2bcOZWoSi1fa2hwhTQ "The contract amendment workflow enables you to initiate, manage, and track changes to existing contracts through amendment requests.") * [Contract renewals](https://www.servicenow.com/docs/wKo0kfsLGiV5nhueeuZ1FA "The contract renewal workflow enables you to initiate, manage, and track the renewal of an existing contract as a dedicated request type, and to maintain the link between a previous and renewed contract.") {#cncore-expl-ss-nss-contracts__ul_amend_renew_links} The Request type field identifies the request as New contract, Amendment, or Renewal. The field appears in the contract details and list view pages. The Request type field is also available in the following base system configurations (when demo data is installed) to indicate whether the configuration applies to a new contract, amendment, or renewal request: * Contract Template Rules * Contract Configurations {#cncore-expl-ss-nss-contracts__ul_k2m_2zf_nhc} ## Types of paper supported {#cncore-expl-ss-nss-contracts__section_lxg_xcc_31c} Own paper : Own paper contract requests use contract templates based on the company's own paper. Templates save time, reduce manual drafting, and help maintain consistency with the company's contract guidelines. For example, you can create a template to generate a non-disclosure agreement. For more information, see [Own paper contract requests](https://www.servicenow.com/docs/SZDkpOeo_XVw0~pxbbk6Kw "Use Contract Management Pro to submit contract requests that will generate contract documents using a predefined contract template and template rules."). Third-party paper : Third-party paper contract requests don't use contract templates. You can submit third-party contract documents for review without creating or configuring templates. A single request supports review of multiple contract and supporting documents. For more information, see [Third-Party paper contract request](https://www.servicenow.com/docs/UsZl6DDPS_LBZ5om7CX80Q "Use Contract Management Pro to submit non self-served contract requests for review of contracts based on third-party templates."). ## Parallel amendment and renewal requests {#cncore-expl-ss-nss-contracts__section_parallel_requests} You can submit both amendment and renewal requests for the same contract, and both are processed in parallel without blocking each other. When both requests are active on the same contract, review the following to avoid conflicts: * Contract dates to prevent overlapping effective periods between the amended contract and the renewed contract * Terms and pricing changes in both requests * Effective dates and expiration dates {#cncore-expl-ss-nss-contracts__ul_parallel_review} You must manually reconcile any conflicts between the amended original contract and the renewed contract. For more information about how amendment and renewal requests interact, see [Amendment and renewal interactions](https://www.servicenow.com/docs/VwTzmte2AJvbPAWp14r34g "Understand how amendment and renewal requests interact on the same contract, and the messages that guide you when they occur in sequence or in parallel.").