---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Submit a renewal request

# Submit a renewal request {#ariaid-title1}

Release version: Australia  
Updated October 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Submit a renewal request from Employee Center to renew an existing contract.

## Before you begin

Role required: sn_cm_core.contract_user or sn_cm_core.contract_fulfiller

## Procedure

1. Navigate to the contract request form.

   | Entry point | Navigation |
   | Employee Center (sn_cm_core.contract_user) | 1. Navigate to AllEmployee Center. 2. Navigate to Help centerContracts. 3. Select Contract Amendment and Renewal request. |
   | Contract Workspace (sn_cm_core.contract_fulfiller) | 1. Navigate to the contract request list page and select New. You can access the list page either from the widgets on the Contract Workspace landing page or by opening the contract request list from the list pane. 2. In the pop-up select Contract request. {#cncore-sa-renewal__ol_usd_k3t_5kc} |
   |-|-|

2. In the Request type field, select Renewal.
3. Enter the contract details.

   | Option | Steps |
   | Select an existing contract | 1. Select Company and Contract type to search for contracts. Note: * Only expired \& active contract with an end date is listed * Contracts that already have a renewal request in progress cannot be selected. * When a contract is selected, it is automatically linked as the previous contract for the renewal request. * If the required contract is not listed, choose Enter contract details manually and provide the contract and renewal details. {#cncore-sa-renewal__ul_j1v_53t_5kc} 2. Select the contract number to view details and associated documents. 3. Select Select to choose the contract. |
   | Enter contract details manually | 1. Select Enter contract details manually. 2. (Optional) Select Upload to attach the contract document. Note: You can only upload one document of PDF type. |
   |-|-|

4. In the Requested for field, select the user for whom you are submitting the request.
5. In the Type of paper field, select the paper type.
   * Own paper: Renewal contract created from your company's standard template.
   * Third-party paper: Renewal is supported for third-party contracts with a single contract type.
6. Attach documents.  
   * For own paper renewals: Adding documents is optional. Attached documents are classified as supporting documents.
   * For third-party paper renewals: Attaching at least one contract document is required. Attaching a supporting document is optional. You must classify each attached document.
   {#cncore-sa-renewal__ul_dks_mwq_qkc}

   | Method | Actions |
   | Choose a file | 1. Select Choose a file. 2. Select the files to attach and select Open. {#cncore-sa-renewal__ol_fks_mwq_qkc} |
   | Drag and drop | Drag files from your local computer into the browser window to attach them to the request. |
   |-|-|

   {#cncore-sa-renewal__choicetable_eks_mwq_qkc}
7. Enter renewal details.
   1. In the Renewal start date field, select the date when the renewal takes effect.  
      If the selected contract's end date is in the future, the start date is set automatically to the day after the end date, and you can change it only to a later date. If the selected contract has expired, or if you enter contract details manually, you can select any future date.
   2. **Optional:** In the Renewal end date field, select the date when the renewal contract ends.  
      The end date must be later than the renewal start date.
   3. In the Description field, enter the purpose and terms of the renewal.
8. In the Signature type field, select the signature type for the contract document.
   * Electronic signature: Signatories sign the contract document electronically.
   * Wet signature: Signatories sign the contract document manually.
   * Offline signature: The contract is signed outside Contract Management Pro.

   For more information about signature workflows, see [Signature workflow for a contract request](https://www.servicenow.com/docs/Cy143WPgLtkY96PyH75rmw "Contract Management Pro supports electronic signature, wet (manual) signature, and offline signature for a contract request.").
9. Add external signatories.  
   Adding an external signatory is required for own-paper renewals and optional for third-party paper renewals. You can add one or more external signatories. For each signatory, enter the name, title, and a valid email address.
   * To add a signatory, select Add and provide the signatory's details.
   * To modify a signatory's information, select the Edit row icon and update the details.
   * To remove a signatory, select the Remove row icon on the signatory's row.
10. **Optional:** Save the information to submit later by selecting Save as Draft.
11. Select Submit.

## Result

* An own-paper renewal request with a linked previous contract and all required details lands in the Work in Progress state, where you can send the contract document for signature. In the work in progress state you can send contract document for signature.
* An own-paper renewal request without a linked previous contract, and all third-party paper renewal requests, land in the New state for a contract fulfiller to work on.
* An incomplete renewal request lands in the Draft state. Complete the details and resubmit to move the request forward.
* For own-paper renewal requests that land in the Work in Progress state, Version 1.0 of the renewal document is generated and listed in the Contract documents tab. Internal signatories based on the template are populated in the generated document. For more information, see [Work on a renewal request](https://www.servicenow.com/docs/okX~WSWYZM683ohIVzJJkQ "Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract.").

## What to do next

Work on the renewal request to complete the contract lifecycle. For more information, see [Work on a renewal request](https://www.servicenow.com/docs/okX~WSWYZM683ohIVzJJkQ "Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract.").

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