---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# EmployeeWorks
# EmployeeWorks {#ariaid-title1}
Release version: Australia
Updated October 29, 2026
 4 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of EmployeeWorks
EmployeeWorks is a unified AI-first employee experience bundle that consolidates employee search, requests, tasks, knowledge, and communications into a single destination.
It enables employees to describe their needs in natural language and complete tasks within the same interface, streamlining their workflow and reducing tool switching.
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## Key Features
* **EmployeeWorks Web App:** Centralizes employee interaction with an AI assistant that understands intent, executes actions, and provides answers in one panel. It integrates search, requests, tasks, knowledge, and communications for a seamless experience.
* **EmployeeWorks Web App Extended:** Adds advanced communications capabilities allowing targeted announcements by location, department, or role. Communicators can draft messages conversationally with Now Assist, publish them across portals and mobile, and track engagement metrics. This is an add-on requiring EmployeeWorks Web App or Employee Slate.
* **Conversational Assistant:** Accessible via a persistent chat bar that follows employees across pages, maintaining conversation context and enabling multi-step interactions.
* **Moveworks Integration:** Enhances AI capabilities by reasoning over enterprise systems, executing multi-step workflows, updating records, and providing enterprise-wide search across platforms like SharePoint, OneDrive, Google Drive, Slack, and Outlook.
* **Employee Slate (built for Now Assist):** Offers a conversation-first experience where the Web App is unavailable, combining AI-powered chat, search, catalog access, conversational authoring, intelligent recommendations, and mobile continuity.
* **Employee Center Pro:** Extends the Employee Center portal beyond service delivery to include content publishing, campaigns, employee communities, enterprise search, and detailed analytics. It requires additional licensing.
* **ServiceNow Otto Chat Integration:** Embeds a conversational assistant into Employee Center and Employee Center Pro, allowing employees to interact naturally with knowledge bases and catalogs, and perform actions like checking ticket statuses.
## Practical Benefits for ServiceNow Customers
* Provides a single AI-powered entry point to streamline employee interactions and reduce friction in accessing services and information.
* Enables targeted, measurable communications to improve employee engagement and information dissemination.
* Facilitates automation of complex, multi-step workflows across connected enterprise systems, improving efficiency and accuracy.
* Offers flexible deployment options, including conversational experiences where full Web App deployment isn't feasible.
* Supports content management and community engagement to keep the workforce informed and connected.
## Next Steps for Deployment
* Review the overall AI-first experience and employee capabilities in the ServiceNow EmployeeWorks Web App overview.
* Check prerequisites, licensing requirements, and necessary plugins for the chosen features and subscription tier.
* Configure the portal and enable features according to your subscription level and organizational needs.
* Refer to product rebranding and integration guides to align existing implementations with current ServiceNow EmployeeWorks product names and capabilities.
The Unified Employee Experience bundle brings employee search, requests, tasks, knowledge, and communications into one AI-first destination. Employees describe what they need in plain language and finish the work in the same
panel.
## Give every employee one AI front door {#ec-and-ecpro-landing-page__section-accomplish}
ServiceNow
EmployeeWorks Web App is the AI-first experience in this bundle. Employees ask for what they need in plain language. The AI assistant reads the intent, runs the action, and returns the answer in the same panel.
Search, requests, tasks, knowledge, and communications sit in one destination, so employees stop moving between tools to finish one piece of work.
EmployeeWorks Web App Extended adds the communications layer on top. Communicators target announcements by location, department, or role. They draft conversationally with Now Assist, publish to the portal and mobile, then track impressions and click-through rates. EmployeeWorks Web App Extended is an add-on application. It requires either EmployeeWorks Web App or Employee Slate (built for Now Assist).
|-|-|
| | Start any request from one chat bar : EmployeeWorks Web App puts a conversational assistant at the center of the portal. The chat follows employees across pages and keeps the conversation context. |
| | Act across connected systems with Moveworks : Moveworks capabilities reason over your systems of record and run multi-step work. Employees update records, search enterprise content, and get answers in one conversation. |
| | Run the AI experience on Now Assist : Employee Slate (built for Now Assist) delivers the conversation-first experience where EmployeeWorks Web App isn't available. Employees request, search, and author from the same chat bar. |
| | Engage employees with Employee Center Pro : Employee Center Pro extends the portal beyond service delivery. Content publishing, campaigns, and employee communities keep your workforce informed. |
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## Start any request from one chat bar {#ec-and-ecpro-landing-page__section-benefit-1}
The home page leads with an AI-powered chat and search bar. When an employee starts typing, the bar expands into a full-page conversation. The assistant stays available on the Home, the Inbox, the Canvas, and the Org Chart, and
keeps the active conversation across pages. A split view opens catalog forms, knowledge articles, tasks, and canvas pages next to the chat, so employees review and act without leaving the conversation. Full-page search ranks results
from the catalog, knowledge, people, and connected tools in one list. The home page layout adapts to each employee's role, department, and usage, and EmployeeWorks Web App serves everyday employees, content managers, and administrators from the same experience.
## Act across connected systems with Moveworks {#ec-and-ecpro-landing-page__section-benefit-2}
When your organization runs EmployeeWorks Web App with Moveworks, the AI assistant plans the work and carries it out. It builds an ordered set of steps, runs each one against the right system of record, evaluates the result, and adjusts the plan when something changes.
For any change to sensitive data, the assistant summarizes the intended change and waits for confirmation. Enterprise Search covers content in SharePoint, OneDrive, Google Drive, Slack, and Outlook, with up to 100 million documents
per system. World Knowledge pairs AI reasoning with web search for questions that sit outside your knowledge base. Specialized assistants appear in the left panel with ready prompts and connected tools for a type of work. For more
information, see [Moveworks capabilities](https://www.servicenow.com/docs/YZgWgdacD7bvTpxbzXDfjw "You can handle work tasks, find information, and get things done faster with the Moveworks AI assistant. Chat naturally to update records, search company content, get answers, and complete requests without switching between different systems.").
## Run the AI experience on Now Assist {#ec-and-ecpro-landing-page__section-benefit-3}
Employee Slate (built for Now Assist) is the option when EmployeeWorks Web App isn't available to you. It combines the AI assistant with the conversation-first home page, the conversational catalog, the AI widget builder, and conversational authoring for announcements.
Employees find a catalog item by describing a need, ask policy questions and get answers with citations, and view the organization chart and employee profiles from the same conversation. Intelligent recommendations run across
knowledge, catalog, and tasks. Automated form completion, predictive text, and smart replies cut data entry. Proactive notifications group updates in the bell tray, and employees continue the same conversation on a mobile browser.
For more information, see [Employee Slate (built for Now Assist)](https://www.servicenow.com/docs/gDVETtGSUo9SDuzFPUOmVA "Employees use Now Assist to start any request from one chat bar and finish in the same panel.").
## Engage employees with Employee Center Pro {#ec-and-ecpro-landing-page__section-benefit-4}
Employee Center Pro is the subscription application that extends the standard Employee Center portal beyond service delivery. It adds content creation, multi-stage and multi-channel content delivery, campaigns, employee communities, enterprise search, and portal analytics. Communicators
author and schedule content, then measure engagement and refine the next message. Employee Center Pro requires additional licensing.
You can bring an AI assistant to this portal before you set up EmployeeWorks Web App. ServiceNow Otto Chat Integration, built on Moveworks and formerly known as Moveworks for Employee Center, embeds a conversational assistant in Employee Center and Employee Center Pro. Employees ask questions in their own words, get answers from your knowledge base and catalogs, and complete actions such as checking a ticket status or updating a request. For more information,
see [Moveworks for Employee Center](https://www.servicenow.com/docs/KVLjaP7c8HsWFEK6Yy8LEw "Moveworks for Employee Center (built on Moveworks) (formerly known as Moveworks for Employee Center ) enables AI-powered conversational support within the Employee Center portal through natural language interactions.").
## Get started {#ec-and-ecpro-landing-page__section-get-started}
* Review the AI-first experience and what employees can do with it. See [ServiceNow EmployeeWorks Web App overview](https://www.servicenow.com/docs/0hdl9PBEPoccnKKjVt0ZKQ "ServiceNow EmployeeWorks Web App (formerly known as Employee Slate) is an AI-native employee engagement layer. It combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost productivity.").
* Check the prerequisites, licensing, and plugins for each tier before you deploy. See [Before you start with EmployeeWorks Web App](https://www.servicenow.com/docs/EUsLhayb_trSuT4WaDMItw "Verify the prerequisites, plugins, roles, licenses, and assets that EmployeeWorks Web App requires.").
* Set up the portal and the features for the subscription tier. See [Configuring Employee Center Pro](https://www.servicenow.com/docs/MVgNOdZt~glloHfAqNN3Ng "Guidance for setting up Employee Center Pro.").
* Map the former Employee Slate product names to the current ServiceNow EmployeeWorks names. See [Employee Slate product family rebranding](https://www.servicenow.com/docs/h~36tiiN2ala9ftHMPYi~g "The Employee Slate product family was rebranded to ServiceNow EmployeeWorks, with updated product names and feature tier names.").
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## Products {#ec-and-ecpro-landing-page__section-prod-list}
* [ServiceNow EmployeeWorks Web App](https://www.servicenow.com/docs/Ua6~bdI6uAo5QxF8z8NU4Q "ServiceNow EmployeeWorks Web App (formerly known as Employee Slate) is your AI-first employee experience that brings search, requests, tasks, knowledge, and communications together in one destination. Employees can easily find information, manage requests and tasks, stay informed through communications and news, connect with teams, and get work done faster.")
* [Employee Center Pro](https://www.servicenow.com/docs/DYWz~8GU_TgORQzUscjYXQ "Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.")
* [Moveworks for Employee Center](https://www.servicenow.com/docs/KVLjaP7c8HsWFEK6Yy8LEw "Moveworks for Employee Center (built on Moveworks) (formerly known as Moveworks for Employee Center ) enables AI-powered conversational support within the Employee Center portal through natural language interactions.")
* [Employee Center](https://www.servicenow.com/docs/152b5Y_Fr3WMUoXzI68kXA "ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.")
* [Employee Center for IT Service Management](https://www.servicenow.com/docs/skU1xRT6SyXSfHyKxD47OQ "Employee Center for IT Service Management (ITSM) helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal.")
* [Employee Center Integrations](https://www.servicenow.com/docs/CUxgeNzMG88c8VYRuJcSiw "Access Employee Center capabilities beyond the portal to further enhance the employee experience.")
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