--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # EmployeeWorks home # EmployeeWorks home {#ariaid-title1} Release version: Australia Updated January 27, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of EmployeeWorks home EmployeeWorks home provides an AI-first dashboard designed to enhance employee productivity by consolidating services, tasks, announcements, and intelligent assistance in one place. It serves as a centralized starting point for employees to access daily work-related capabilities, including communication, task management, and organizational navigation, all within an intuitive interface. Show full answer Show less ## Key Features * **Conversation-first experience:** A prominent AI-powered chat and search bar allows employees to interact using natural language. This expands into a full-page conversation view powered by ServiceNow Otto or Now Assist, enabling question answering, request submission, and content discovery. Note that AI-generated responses should be reviewed for accuracy before action. * **Home Widgets:** Employee Slate includes a set of default widgets that auto-adjust layout based on widget count, providing actionable information such as: * **Tasks and requests:** Displays top two AI-prioritized tasks and approvals for immediate action, with quick access to full records. * **Employee Comms:** Shows curated company-wide or targeted announcements in a multi-item carousel, managed manually or via conversational tools. * **Popular Content:** Highlights most-viewed knowledge articles and catalog items by recency, relevance, and popularity for employee self-service. * **Quick Links:** Offers configurable shortcuts to frequently used catalog items, knowledge bases, and external links, opening in new tabs. * **Upcoming Holiday:** Displays company holidays based on employee location, controlled by administrators. * **Widget Management:** Administrators manage available widgets centrally through the Employee Home Page container and cannot add custom widgets outside the managed widget library. * **Guided Widget Configuration:** The admin console's Home section allows administrators to select, configure, and preview default home page widgets with live previews across themes and device layouts before saving changes. * **Suggested Prompts:** Preconfigured prompts help employees start common queries and actions. Admins can customize these prompts via Otto or Now Assist to align with organizational needs, utilizing the EmployeeWorks Web App prompt library for consistent usage. ## What This Enables for ServiceNow Customers ServiceNow customers can leverage EmployeeWorks home to provide employees with a unified, AI-enhanced experience that streamlines task completion, keeps employees informed with relevant communications, and improves access to popular resources. Administrators benefit from flexible, guided configuration and centralized management of dashboard components, ensuring the home page adapts to organizational priorities and employee needs without custom widget development. The conversation-first AI interface facilitates natural interaction, improving user engagement and efficiency. Access services, tasks, and announcements from an AI-first dashboard that supports your daily work. EmployeeWorks is an employee engagement layer that combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost work productivity.{#emp-slate-home-page__ehub-home-page-1} Employee Slate provides a set of default widgets on the home page that surface actionable information and give employees a consolidated view. Figure 1. EmployeeWorks home * Homepage displays a dashboard with widgets and shortcuts relevant to your daily work. * Widget content is updated to reflect current priorities, pending tasks, and relevant announcements. The page provides a starting point for accessing all the capabilities and services. {#emp-slate-home-page__ul_ejv_4hh_bjc} ## Conversation-first experience {#emp-slate-home-page__section_gvd_pys_bjc} The homepage features a prominent AI-powered chat and search bar. Employees can interact with the chat in natural language. When employees submit the initial query, it expands into a full-page conversation view powered by ServiceNow Otto or Now Assist, capable of answering questions, submitting requests, and surfacing relevant content. Important: AI-generated outputs may be inaccurate or incomplete. Review all AI-generated content before taking action. ## Home widgets {#emp-slate-home-page__section-home-widgets} Employee Slate includes the following widgets on the home page. Use the flexible home page which auto-adjusts the layout based on the widgets count.{#emp-slate-home-page__c_emp-slate-home-page-para-2} Tasks and requests : Surfaces priority tasks and approvals for your employees to act directly from Tasks and requests. The widget highlights the top two AI-prioritized to-do items for immediate attention and action. Tasks and requests provides quick access to the full task or approval record. Employee Comms : Displays curated company-wide or targeted audience announcements to keep employees informed of key updates. Content appears based on article, catalog, or a custom link as a multi-item carousel. Content managers generate announcements from manual and conversational approaches. Popular Content : Highlights the most-viewed knowledge articles and popular catalog items for employees to self-serve. The widget ranks content by recency, relevance, and popularity. The most-viewed knowledge articles and most-requested catalog items (up to three slots) across the peer group appear for quick access. Quick Links : Provides configurable shortcuts to commonly used catalog items, KBs, and links for easy access to other portals. Administrators configure the most frequently accessed links and destinations. Employees can navigate to knowledge articles, catalog items, and external links in a new tab. Upcoming Holiday : Shows upcoming company holidays relevant to the employee location. The widget uses the location to display the upcoming holiday schedule. Administrators control which widgets are available on the home page from the widget instance at Employee Home PageContainer. The home page does not support arbitrary addition of custom widgets outside of the widget library managed through the console. ## Guided widget configuration {#emp-slate-home-page__section_z4h_x13_5jc} The Home section of the admin console lets administrators manage all default home page widgets in one place. Instead of editing widget properties directly, administrators select a widget, make changes in a dedicated page, and preview the result before saving. * Widget selection: The Home section lists the default home page widgets. * Live preview: Changes appear immediately in a preview panel with light/dark theme and desktop/mobile layout options. {#emp-slate-home-page__ul_fxj_513_5jc} ## Suggested prompts {#emp-slate-home-page__section_z5h_1zs_bjc} Suggested prompts help employees get started with common actions and queries. * With Otto, your admins can configure these prompts based on organizational requirements. * With Now Assist, your admins can configure promoted assets as prompts. {#emp-slate-home-page__ul_vy3_tkd_cjc} For a set of prompts that you can use across Employee Slate features, see [EmployeeWorks Web App prompt library](https://www.servicenow.com/docs/xkmqnRDNAH8JK7iqXh8SlQ "Example natural-language prompts that you can use across Employee Slate features. Use these prompts in the home page chat bar, the full-page conversation view, or the contextual assistant on any page."). *[\>]: and then