---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee org chart

# Employee org chart {#ariaid-title1}

Release version: Australia  
Updated January 27, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Employee org chart

The Employee org chart offers an interactive visualization of a company's structure, reporting relationships, and team hierarchies.
Integrated within the EmployeeWorks Web App, it enables employees to explore organizational information and colleague profiles seamlessly without switching between multiple HR or directory systems.
AI-driven interactions via Now Assist Chat enhance the experience by providing conversational access to profile discovery and org chart exploration.
Show full answer Show less  

## Key Features

* **Interactive Org Chart:** Displays multi-level employee hierarchies with expandable views and visual indicators of team structures and reporting relationships.
* **Search and Navigation:** Employees can search for colleagues by name and navigate through the org chart efficiently.
* **Profile Integration:** Selecting an employee card opens detailed profile pages, and profiles include a button to view the employee's position within the org chart.
* **AI Chat Interactions:** Using Now Assist Chat, employees can ask natural language queries to find colleagues, open profile cards, and explore the org chart in a split view alongside chat conversations.
* **Administrator Configuration:** Admins control org chart content and profile fields through Employee Center configurations, with settings shared between Employee Center and EmployeeWorks Web App.
* **Report Counts and Visual Enhancements:** The org chart displays direct and cumulative report counts, with badges that update via scheduled jobs to reflect organizational changes accurately.

## Key Outcomes

* Employees gain quick, centralized access to organizational structure and colleague information, improving collaboration and understanding of team dynamics.
* AI-powered chat interactions streamline profile discovery and organizational exploration, reducing the need for manual searches.
* Administrators have flexible configuration options to tailor the org chart and profile display fields to meet organizational needs.
* The org chart remains current with automatic updates reflecting new hires, role changes, and departures, supported by scheduled synchronization jobs.  
The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

EmployeeWorks Web App brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.  
Figure 1. Org chart

## Org chart {#emp-slate-orgchart__section_org_chart}

The org chart displays reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to see the organization structure and identify colleagues in specific
roles or teams.

With Now Assist Chat, the org chart adds the following AI-driven interactions:

* Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
* Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.
{#emp-slate-orgchart__ul_ycf_b4d_bjc}

## Admin configuration {#emp-slate-orgchart__section_admin_configuration}

Administrators configure org chart and profile content through two records in the Employee Center application:

* Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
* Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

{#emp-slate-orgchart__ul_zcf_b4d_bjc}

EmployeeWorks Web App uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy EmployeeWorks Web App alongside an existing Employee Center instance.  
Note:  
The scheduled job fetches the count of direct reports and the cumulative total of reports at each level. During an org restructure, the badge count and the actual number may not match until the next scheduled run. To resolve the count issue, run the org chart schedule job.

## What you can do with org chart {#emp-slate-orgchart__section_org_chart_features}

The org chart provides the following capabilities:

* Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
* Search functionality: Finds specific employees by name using the search field on the org chart page.
* Profile information: Selecting an employee card opens the corresponding profile page.
* Contextual positioning: Go to any employee position in the org chart from their profile page using the View Org Chart button.
* Team structure indicators: Visual representation of reporting structures.
* Visual enhancements: You can enhance Org chart and profile with visual updates and image edits.
* Report count display: Show either the count of direct reports or the cumulative total of reports at each level, based on your configuration.
{#emp-slate-orgchart__ul_ypt_y1t_1jc}

## AI chat interactions {#emp-slate-orgchart__section_ai_use_cases}

With Now Assist Chat, employees find and open profiles conversationally:

* Ask about a colleague by name to open a people-finder response that links to the profile.
* Ask to see the organization for a colleague to open the org chart centered on that person.
* Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

{#emp-slate-orgchart__ul_adf_b4d_bjc}

The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.