--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Slate (built for Now Assist) # Employee Slate (built for Now Assist) {#ariaid-title1} Release version: Australia Updated May 27, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Slate (built for Now Assist) Employee Slate (built for Now Assist) enhances the Now Assist AI assistant by integrating key EmployeeWorks Web App features into a single conversational interface. Employees can initiate and complete various requests from one chat bar within the same panel, streamlining access to catalog items, policies, announcements, organizational information, and calendar management. Show full answer Show less ## Key Features * Intelligent content recommendations spanning knowledge bases, catalogs, and tasks. * Automated form completion and data-entry assistance to simplify workflows. * Predictive text and smart replies across multiple content types including knowledge articles, requests, and announcements. * Task prioritization and scheduling assistance for better work management. * Conversational authoring tools enable employees to draft and publish announcements directly within the chat interface. * Conversational queries for organizational charts and employee profiles facilitate quick access to people information. * Proactive, grouped notifications accessible in the bell tray with bulk mark-as-read capability. * Mobile browser support allows employees to continue conversations seamlessly across devices. ## Administrator Setup Administrators configure Employee Slate by: * Customizing the admin console with portal name, URL suffix, branding elements, and color palettes for Now Assist. * Setting up notifications by defining content, trigger conditions, and recipients for 14 default notifications. * Configuring the AI widget builder's scope, role access, and chat panel parameters to enable conversational widget generation. ## Employee Workflows * **Catalog requests:** Submit catalog items conversationally via the catalog integrated in Now Assist. * **Policy retrieval:** Ask questions about policies and receive answers with source citations. * **Announcement creation:** Draft and publish announcements through conversational authoring. * **Calendar assistance:** Manage meetings, agendas, and follow-ups using the calendar widget. * **Home page access:** Use widgets for tasks, announcements, popular content, holidays, and quick links for streamlined navigation. ## Practical Benefits for ServiceNow Customers Employee Slate enables ServiceNow customers to provide employees with a unified, conversational experience that consolidates multiple self-service capabilities into one interaction point. This improves productivity by reducing the need to switch interfaces, accelerates request fulfillment, and enhances communication through AI-driven conversational authoring and intelligent assistance. Administrators have flexible controls to customize branding, notifications, and AI-driven widget behavior, ensuring alignment with organizational needs and user roles. Employees use Now Assist to start any request from one chat bar and finish in the same panel. Employee Slate (built for Now Assist) combines the Now Assist AI assistant with key EmployeeWorks Web App features. These features include the conversation-first home page, the conversational catalog, the AI widget builder, and conversational authoring for announcements. You start any request from one chat bar and complete the request in the same panel.{#employee-slate-nowassist__employee-slate-nowassist-para-1} ## Quick features overview {#employee-slate-nowassist__section-feature-reference} Employee Slate (built for Now Assist) provides: * Intelligent content recommendations across knowledge, catalog, and tasks * Automated form completion and data-entry assistance * Predictive text and smart replies across knowledge bases, catalogs, tasks, requests, and announcements * Task prioritization and scheduling assistance * Conversational authoring for announcements * Conversational queries for the organization chart and the employee profile {#employee-slate-nowassist__ul_na_features} ## Administrator setup tasks {#employee-slate-nowassist__section-na-admin-tasks} Administrators complete the following tasks to enable Employee Slate (built for Now Assist): {#employee-slate-nowassist__table_na_admin_tasks__entry__2} | Task | Description | |-|-| | [Configure the admin console for Employee Slate](https://www.servicenow.com/docs/okdf59zUuHr4duhbV1UF5g "In the admin console, configure branding, data sources, internal and external search sources, conversational assistant settings, canvas, and other features.") | Set the portal name, URL suffix, logos, favicon, and palette colors for the Now Assist deployment. | | [Configure notifications for Employee Slate](https://www.servicenow.com/docs/YVjVix7jQy0~JnLWQ2afxw "Configure the content, the trigger conditions, and the recipients for the default notifications shipped with Employee Slate (built for Now Assist).") | Set the content, the trigger conditions, and the recipients for the 14 default notifications shipped with Now Assist. | | [Configure the AI widget builder for Employee Slate](https://www.servicenow.com/docs/SlRFQJLAmmcUbsggoEQe9w "Configure the AI widget builder in EmployeeWorks Web App. Set the scope, the role access, and the chat panel that drives widget generation.") | Set the scope, the role access, and the chat panel that drives widget generation. | [Table 1. Administrator setup tasks] {#employee-slate-nowassist__table_na_admin_tasks} ## Employee tasks {#employee-slate-nowassist__section-na-employee-tasks} The following tasks cover the core employee workflows on Now Assist: {#employee-slate-nowassist__table_na_employee_tasks__entry__2} | Task | Description | |-|-| | [Submit a catalog request in Employee Slate](https://www.servicenow.com/docs/IkTh_uk8kALiouN7AI1ajg "Order goods and services by submitting a catalog request from chat. Enter your request in plain language and review the matched catalog item.") | Submit a catalog item through the conversational catalog with Now Assist. | | [Find a policy in Employee Slate](https://www.servicenow.com/docs/5Cg3fX7ZCxXm84Bz88z0bQ "Use the chat to get direct answers to policy and procedural questions, with citations and links to the source knowledge articles.") | Ask conversationally for a policy and receive an answer with citations to the source article. | | [Create an announcement with Now Assist](https://www.servicenow.com/docs/BVPlZFPmGoMWE6y7iy48Lw "Use conversational authoring with Chat to create Employee Slate announcements from existing knowledge articles or catalog items.") | Draft and publish an announcement with conversational authoring in Now Assist. | | [Use the calendar assistant](https://www.servicenow.com/docs/UvctlScrQKfZenwYuriQag "Use the Calendar Management specialized assistant for scheduling tasks. The assistant blocks time, reschedules meetings, checks attendee availability, and adds conferencing details from one scoped AI assistant.") | Manage meetings, agendas, and follow-ups from the calendar widget with Now Assist. | | [EmployeeWorks home](https://www.servicenow.com/docs/0UNFONHE7UBCEokWGKRamA "Access services, tasks, and announcements from an AI-first dashboard that supports your daily work.") | Use Tasks and requests, announcements, popular content, upcoming holiday, and quick links widgets on the home page. | [Table 2. Employee tasks] {#employee-slate-nowassist__table_na_employee_tasks} ## What employees can do with Now Assist {#employee-slate-nowassist__section-what-employees-can-do} From the chat bar on any product page, employees complete the following workflows in one conversation: * Find a catalog item by describing a need in plain language. * Ask conversational questions about policies and receive answers with citations. * Draft and publish announcements with conversational authoring. * View the organization chart and the employee profile from conversational queries. * Receive proactive notifications in the bell tray with grouped updates and bulk mark-as-read. * Continue the same conversation on a mobile browser. {#employee-slate-nowassist__ul_na_workflows}