--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Task configuration # Task configuration enhancements {#ariaid-title1} Release version: Australia Updated August 3, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Task configuration enhancements Task configurations in ServiceNow control the appearance and behavior of tasks within Employee Center and EmployeeWorks Web App, including widget mappings. These configurations define how to-do items display and function across employee experiences, allowing customization of task-specific widgets for various task types without disrupting existing widget mappings. Additionally, HR task types have been re-platformed on the Employee Slate platform to enhance AI integration. Show full answer Show less ## Supported HR Task Types and Their Functions * **Approval:** Allows HR agents or managers to approve or reject requests with comments, progressing the case workflow accordingly. * **Checklist:** Multi-item tasks where employees track and complete all required items before the task closes and case advances. * **E-signature:** Enables secure on-screen digital signing within HR workflows, archiving signed PDFs with a full audit trail to employee records. * **Schedule a meeting:** Facilitates employees scheduling meetings with HR, integrating with calendar systems for availability and invitation management. * **Mark When Complete:** Simple one-click task for employees to acknowledge task completion, advancing the HR case workflow. * **Upload documents:** Allows employees to attach required documents to their HR case, accessible to HR agents for review. * **URL:** Directs employees to external web resources, which they can open in a new tab or embedded frame, marking the task complete after review. * **View video:** Presents video content within workflows, tracking completion to advance the case. ## Plugin Requirements * EmployeeWorks Web App licensing (via Now Assist or Moveworks versions) * Case and Knowledge Management for EmployeeWorks plugin * For E-signature tasks, the E-signature plugin must also be installed and active ## Configuring Task Scope and Actions ServiceNow allows customization of task configurations through: * **Scope configurations by experience:** Use the "Applies to" field to assign task configurations specifically to Employee Center, EmployeeWorks Web App, or both. Selecting "All" enables configuration for both Angular and AIX widgets across platforms, while single platform selection limits relevant widget fields. * **Custom action widgets:** Build LIT-based custom action widgets for task types as alternatives to default action groups. This supports embedding custom Angular widgets for task-specific actions in the AIX action widget field. ## Practical Benefits for ServiceNow Customers These enhancements enable ServiceNow customers to tailor HR task workflows precisely to their organizational needs, improve employee self-service experiences, and leverage AI-driven platforms for better HR operations. The ability to configure tasks by platform and customize actions ensures flexibility and continuity without disrupting existing setups. The secure e-signature integration further strengthens compliance and record-keeping within HR processes. Task configurations control how tasks appear and behave in Employee Center and EmployeeWorks Web App, including widget mappings. Task configurations define how to-do items display and function across employee experiences. You can configure task-specific widgets for different task types without breaking existing widget mappings.{#es-task-configuration__es-task-configuration-para-1} ## HR task types in Employee Slate {#es-task-configuration__es-task-configuration-hr-task-types} The task types are re-platformed for improved AI integration on the Employee Slate platform. Plugin requirements: To use these task types, you must have: * EmployeeWorks Web App licensing (obtained either by EmployeeWorks Web App for Now Assist or EmployeeWorks Web App for Moveworks) * Case and Knowledge Management for EmployeeWorks plugin Supported task types: * Approval: An approval task where HR agents or managers review and approve or reject a request with comments. The approval decision is written back to the workflow and advances the case. * Checklist: A multi-item task where employees track and mark off individual items. The task only closes when all required items are checked, and the case advances upon closure. * E-signature: The E-signature enables secure document signing within HR task workflows. When employees encounter an E-signature task, they can capture their digital signature on screen. The signed PDF is archived to the employee record with a full audit trail. * Schedule a meeting: A task that allows employees to schedule meetings with HR agents or managers. The task integrates with calendar systems to coordinate availability and send meeting invitations. * Mark When Complete: A simple one-click task for employees to acknowledge completion. The task closes when the employee selects the Mark as Complete button, and the HR case advances to the next step. * Upload documents: A task that enables employees to attach required documents to their HR case. Uploaded files are stored with the case record and can be reviewed by HR agents. * URL: A task that directs employees to an external web page or resource. The task can open the URL in a new tab or embedded frame, and employees mark the task complete after reviewing the content. * View video: A task that presents video content to employees within the workflow. The task tracks video completion and advances the case when the employee finishes viewing the required content. ## Configure task scope and actions {#es-task-configuration__section_scope} You can customize task configurations in two ways: * Scope configurations by experience: Use the Applies to field to control which experience uses a task configuration. You can scope configurations to Employee Center, EmployeeWorks Web App, or both. When set to All, you configure both Angular and AIX widgets for each platform. When scoped to a single platform, only the relevant widget fields appear. Note: The default task configurations are supported for only EmployeeWorks or EmployeeSlate. * Build custom action widgets: Use the Action tab to configure custom LIT-based action widgets for task types. Custom action widget provides an alternative to the default action group. The AIX action widget field accepts LIT-based widgets that embed custom Angular widgets for task-specific actions. For more information, see [Configure task scope and action widget](https://www.servicenow.com/docs/aQZ9Fk9xxpUHlmIMHmB3Mw "Configure the applicable task scope and the actions with a custom AIX action widget. Use this when you need task-specific actions that differ from the standard action group."). ## E-signature configuration {#es-task-configuration__section_esignature_config} The E-signature enables secure document signing within HR task workflows. When employees encounter an E-signature task, they can capture their digital signature on screen, and the signed PDF is archived to the employee record with a full audit trail. **Plugin requirements:** * E-signature plugin installed and active * Case and Knowledge Management for EmployeeWorks plugin * EmployeeWorks Web App licensing (obtained either by EmployeeWorks Web App for Now Assist or EmployeeWorks Web App for Moveworks) **Related tasks** * [Enable task configuration for approvals](https://www.servicenow.com/docs/gFqhNMZiMFFUuJ5fwGkwKw "Provide the approvers with more in-context information about the approval requests for informed and prioritized approval workflows.")