--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Analytics and reporting # Analytics and reporting {#ariaid-title1} Release version: Australia Updated April 26, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analytics and Reporting ServiceNow's Employee Slate and EmployeeWorks Web App include built-in analytics tools designed to track user engagement, content performance, and AI assistant quality across the employee experience. These tools provide actionable insights to administrators and experience owners, enabling them to optimize the digital workplace and communication strategies without additional setup. Show full answer Show less ## User Experience Analytics (UXA) UXA automatically captures detailed behavioral data from every user session to help understand how employees interact with the portal. This data is presented in a dedicated dashboard, allowing administrators to monitor engagement patterns, navigation paths, and exit points. * **Captured Interactions:** Complete user sessions, page visits (including home and task pages), widget renders (e.g., Employee sidebar, org chart), and specific widget/page element selections. * **Metrics Provided:** Total active users, new users, total sessions, average sessions per user, average pages per session, top visited pages, user retention, cohort analysis, conversion funnels, navigation paths, and anonymized session details such as duration and device usage. * **Usage Insights:** Interaction data from both Employee Slate and EmployeeWorks Web App are surfaced within Usage Insights, enabling cross-product analysis. * **Limitations:** Department and business unit filtering for UXA data is currently unavailable; however, advanced filtering may be accessible based on customer entitlements. ## Employee Communications Analytics This feature tracks the performance of announcements published through EmployeeWorks Web App, enabling communications teams to measure content reach and engagement effectively. * **Key Metrics:** Impressions (announcement views), clicks (engagement with announcement links), top-performing announcements, and detailed breakdowns over time. ## Practical Benefits for ServiceNow Customers * Gain comprehensive visibility into employee interactions with your digital workspace, helping identify opportunities to improve navigation and content relevance. * Measure the effectiveness of internal communications to enhance employee engagement and message targeting. * Use cohort and funnel analyses to understand retention and workflow efficiencies within the employee experience. * Leverage anonymized session data to support privacy while extracting meaningful insights. Track user engagement, content performance, and AI assistant quality across the employee experience with built-in analytics tools. ## User experience analytics {#eslate-analytics-reporting__section-uxa} Employee Slate includes User Experience Analytics (UXA) with no additional setup required. UXA captures behavioral data across every user session and surfaces it in a dedicated dashboard. Administrators and experience owners use the dashboard to understand employee engagement patterns across the portal. UXA automatically captures the following interactions: * Every user session from start to end. * Page visits, including the home page and Tasks and requests. * Widget renders, for example, the Employee sidebar and org chart card. * Selections on specific widgets and page elements, beyond standard page views. {#eslate-analytics-reporting__ul_jjc_jhg_bjc} The UXA Overview Dashboard visualizes how employees navigate EmployeeWorks Web App. Administrators use the dashboard to identify common navigation paths and exit points in the experience. Employee Slate (built for Now Assist) and EmployeeWorks Web App are separate products, each with its own option in Usage Insights. Interactions in either product, including button clicks, redirects, and widget selections, are captured and surfaced within Usage Insights. EmployeeWorks Web App uses the same widget set available for any other application in Usage Insights. ## UXA metrics {#eslate-analytics-reporting__section-uxa-metrics} The UXA dashboard captures and displays the following metrics: Total active users : The number of distinct users who completed at least one session in the selected time period. New users : The number of users who accessed EmployeeWorks Web App for the first time in the selected time period. Total sessions : The total number of sessions across all users in the selected time period. Average sessions per user : The mean number of sessions per active user in the selected time period. Average pages per session : The mean number of page views within a single session. Top pages : The most frequently visited pages, which include Employee Home Page, Canvas, 404 Page, Org chart, Tasks and requests, Profile, and Task pages. Users, sessions, events, and pages : Aggregate counts for each dimension, available as trend data over time. Retention : The number of users who return within a selected period, compared to new users, shown as an overall retention cohort. Cohort analysis : Custom user groups that administrators define for deeper analysis of retention patterns. Conversion funnels : Predefined or custom funnels that track click-through relationships between specific workflows in the Employee Slate interface. Navigation paths : The percentage of users who follow each navigation path through the available journeys in the Employee Slate experience. Session details : Anonymized session-level data, including duration, device count, location count, and underlying events. Note: Department-level and business unit filtering for UXA data is not currently available. Check your entitlements to verify whether you have access to advanced UXA filtering when it is available. ## Employee comms analytics {#eslate-analytics-reporting__section-communications-analytics} Communications Analytics tracks the performance of announcements published through EmployeeWorks Web App. This capability serves communications teams and stakeholders to measure the reach and engagement of company-wide or targeted content.Figure 1. Employee comms dashboard Communications Analytics provides the following metrics: * Impressions: the number of times an announcement appeared to a user. * Clicks: the number of times users selected the link in an announcement. * Top announcements: the announcements with the highest engagement in the selected period. * Breakdowns: totals and time-series values for each metric. {#eslate-analytics-reporting__ul_vhc_jhg_bjc}