---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee communications

# Employee communications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee communications

EmployeeWorks Web App Extended enables ServiceNow customers to create, publish, and manage employee communications efficiently across multiple content types and delivery channels.
Its core feature, Announcements, provides a controlled communication channel on the home page to highlight important information such as new policies, required actions, seasonal notices, or featured knowledge articles, helping ensure employees receive relevant updates tailored to their profiles.
Show full answer Show less  

## Key Features

* **Announcements Carousel:** Displays targeted announcements in a carousel format within the Employee Comms widget, enhancing visibility on the home page.
* **Targeted Delivery:** Announcements are shown only to employees matching specific user criteria like role, location, or audience membership configured by content managers.
* **Content Library:** Provides tools to filter, sort, view, create, schedule, and publish announcements with customizable elements such as headline, body, images, links, scheduling, and priority. It supports grid and list views, and is available on desktop resolution.
* **Multilingual Support:** Content managers can translate announcements manually or via the Localization Framework. When announcements are promoted to chat channels, they display in the recipient's preferred language if available, otherwise defaulting to the source language.
* **Content Prioritization and Freshness:** An algorithm balances announcement priority and recency to automatically order content, ensuring the most relevant and timely information is displayed without manual positioning.
* **Content Feed on Canvas:** A responsive Content Feed widget provides a news feed experience across devices, allowing employees to browse team updates visually on the Canvas interface.
* **Content Management:** Content managers can delete, duplicate, publish, or inactivate announcements directly from the content library, streamlining content lifecycle management.

## Key Outcomes

By leveraging EmployeeWorks Web App Extended for employee communications, ServiceNow customers can:

* Deliver targeted, relevant announcements to employees based on role and profile, improving communication effectiveness.
* Ensure multilingual accessibility for global workforces through integrated translation capabilities.
* Maintain a dynamic and engaging communication channel on the home page with automated content prioritization.
* Manage communication content efficiently through an intuitive library and publishing workflow.
* Enhance employee engagement with a responsive news feed experience accessible on any device.

**Note:** To enable Employee communications, the EmployeeWorks Web App Extended must be installed.  
EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.  
Announcements give communication teams a controlled channel for highlighting important content on the home page. Examples include a new policy, a required action, a seasonal announcement, or a featured knowledge article. Announcements appear in the Employee Comms widget as a carousel. Content managers can also promote them to supported chat channels.  
Note:  
To use Employee communications, you must install EmployeeWorks Web App Extended.
Figure 1. Employee communications

## Employee Comms widget {#eslate-employee-comms__section_home_page_widget}

Content managers can create, schedule, and publish the content. You can access the content based on:

* User criteria defined on the linked knowledge article or catalog item.
* Targeted audience that the content manager sets on the announcement.

Employees see only the announcements that match their profile, role, location, or audience membership.

## Content library {#eslate-employee-comms__section_tnm_4s2_bjc}

The content library enables filtering, sorting, and viewing announcements in grid or list format. Content managers can create announcements with a headline, body, image, link, schedule, and priority.

* View the grid tile or list view of announcements.
* Filter the content by state such as published or draft.
* Sort by newest, oldest, or alphabetical order.
* Create announcements from library assets.

{#eslate-employee-comms__ul_rdh_xc2_bjc}  
Note:  
Content Library and Editor are available in the desktop resolution.  
Figure 2. Employee communications content library

## Multilingual announcements {#eslate-employee-comms__section_multilingual_announcements}

Content managers can translate announcement content manually or request translation through the Localization Framework. For more information, see [Translate announcement content](https://www.servicenow.com/docs/BwzS2AZfRtl27dlPMksJEA "Translate announcement content manually or request translation through the Localization Framework.").

When you promote an announcement to a chat channel, the message uses the language of the recipient. If a translation isn't available in that language, the message uses the source language instead.

## Content priority and freshness {#eslate-employee-comms__section_content_priority_algorithm}

EmployeeWorks Web App orders announcements by combining content priority with freshness. Higher priority values boost an announcement in the carousel. However, newer content with a lower priority can still appear ahead of older content
that has a higher priority. This balance removes the need for content managers to pin announcements to exact positions.

For example, a critical announcement that is 20 days old might appear after a high-priority announcement that is two days old. The algorithm automatically balances priority and recency to keep the most relevant content visible
to your employees.

## Content feed on canvas {#eslate-employee-comms__section_content_feed_widget}

The responsive Content Feed widget provides a layout and visual hierarchy to browse and review team updates across any device. The Canvas includes a feed widget that provides employees
with a news feed experience.  
Figure 3. Add Company updates widget to canvas

## Manage content {#eslate-employee-comms__section_s12_rd3_vjc}

You can delete, duplicate, set to published, or inactivate content directly from the library.
Figure 4. Content management
**Related tasks**   

* [Translate announcement content](https://www.servicenow.com/docs/BwzS2AZfRtl27dlPMksJEA "Translate announcement content manually or request translation through the Localization Framework.")