--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Explore ServiceNow Otto for Employee Experience {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Employee Experience ServiceNow Otto for Employee Experience is an AI-powered conversational application that enables employees to interact with their work tasks, approvals, and company information through natural language conversations. Powered by generative AI within the Virtual Agent, it streamlines task management, approval workflows, and access to company news and events, enhancing employee engagement and productivity. Show full answer Show less ## Key Features * **My Tasks:** Employees can quickly check the status of their tasks, including assigned, pending, or open tasks. They can view details, mark tasks as complete, access checklists, upload supporting documents, and submit HR catalog requests or participate in chat-based surveys. * **My Approvals:** Managers and employees can view and manage approval requests such as catalog requests, change requests, and knowledge base article approvals. Approvals can be directly approved or rejected through chat commands, providing efficient workflow handling. * **Summarization for Approvals:** AI-powered summarization skills provide concise context for approval requests, helping approvers quickly understand the information needed to make decisions. * **Expanded Search:** When searching on topic pages, the search functionality integrates with ServiceNow Otto for Virtual Agent, enhancing the search experience using conversational AI. * **Company News and Events:** Employees can stay informed about the latest company news and upcoming events via the AI Agent embedded in ServiceNow Otto. * **Skill Activation and Management:** Administrators can activate and manage ServiceNow Otto skills through the AI Admin Hub, enabling tailored conversational workflows and AI summarization capabilities. ## Practical Benefits for ServiceNow Customers * Improves employee self-service by allowing task and approval management through conversational AI, reducing dependency on manual processes. * Enhances manager productivity with direct approval actions and summarized information for faster decision-making. * Facilitates better employee engagement by providing easy access to company news and events within the same conversational interface. * Offers administrators control over AI capabilities and workflows using the AI Admin Hub, supporting customization and governance. With the ServiceNow Otto for Employee Experience application, your employees can use ServiceNow Otto to quickly check the status of their work through conversations. ## ServiceNow Otto for Employee Experience overview {#explore-now-assist-for-emp-exp__section_ir1_ymj_52c} Your employees can use ServiceNow Otto for Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task. The ServiceNow Otto for Employee Experience enables your employees to check the following options: My Tasks : An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the ServiceNow Otto shows the details of the tasks and lets them open a task for more information by using the Task center. The ServiceNow Otto for Employee Experience supports the following tasks by default: * HR tasks like submitting a catalog request * Survey tasks {#explore-now-assist-for-emp-exp__ul_yyl_khn_1fc} An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The ServiceNow Otto also enables an employee to take a survey with the chat survey task. For example, a manager can chat with ServiceNow Otto for Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon. My Approvals : An employee can check the approvals that are assigned to them. : The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly. The ServiceNow Otto for Employee Experience supports the following approvals by default: * Catalog request approvals * Change request approvals * KB article approvals {#explore-now-assist-for-emp-exp__ul_vhp_whn_1fc} : For example, a manager can enter a query like Show me my approvals, Show me my approvals due today or something similar. ## Summarization for approvals {#explore-now-assist-for-emp-exp__section_xvq_5y2_ngc} Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly. For more information, see [Activate ServiceNow Otto for Employee Experience skills](https://www.servicenow.com/docs/2_pHtA1ogsCScVNudOaCCg "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows."). ## Expanded ServiceNow Otto for Virtual Agent search {#explore-now-assist-for-emp-exp__section_q3l_gnv_hhc} When you search on topic pages and expand the search, the default search changes to ServiceNow Otto for Virtual Agent search. ## Check Company news and events {#explore-now-assist-for-emp-exp__section_fq5_cnf_jgc} Employees can check their latest company news and upcoming events. The AI Agent in the ServiceNow Otto displays a list of latest news and any planned events in the company. For more information about the AI agent, see [Company News \& Events AI Agent](https://www.servicenow.com/docs/VElZY12IAFjVY~LSDfgr4g "Use this agent to enable users to check their company-related latest news and upcoming events."). ## Learn more about the ServiceNow Otto® journey {#explore-now-assist-for-emp-exp__section_u3l_4hk_3hc} * Get an overview of . * Discover the . * Explore the available. * using the AI Admin Hub console. * Check a skill usage and performance. Refer to . {#explore-now-assist-for-emp-exp__ul_v3l_4hk_3hc} For more information about an agentic workflow and activating the required components, see the following topics: * [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#explore-now-assist-for-emp-exp__ul_qrg_bgk_3hc} * **[Activate ServiceNow Otto for Employee Experience skills](https://www.servicenow.com/docs/2_pHtA1ogsCScVNudOaCCg)** Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows. * **[Supporting information for ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/J7huXMKqwRPByJcRIWi_7Q)** Get a quick overview of the key information related to the ServiceNow Otto for Employee Experience. **Related topics** * [Configuring plugins and skills in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)