---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuration console

# Configure HR Service Delivery in AI-Native workflow {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure your HR Service Delivery workflows using an AI-first, centralized, and intuitive admin experience.

## Before you begin

Role required: admin

Install the HR Service Delivery applications: [Install HR Service Delivery apps in the AI-Native workflow](https://www.servicenow.com/docs/DaBtPIYSwglD5P59y7yZcw "Install the HR Service Delivery Implementation agent and HR Service Delivery applications via the centralized and intuitive admin configuration experience.")

## Procedure

1. If you selected Configure in the Now you're ready to configure window, you're redirected to the Configure Human Resources Service Delivery page.  
   Otherwise, open the Configuration Console via these steps:
   1. Navigate to Admin CenterAdmin Home.
   2. From the Manage your products section, select the Human Resources Service Delivery tile.
   3. From the Product Hub page for HR Service Delivery, select Configure.
   {#ai-native-config-flow__ol_wvy_nhp_lkc}
2. From the HR Service Delivery Configuration Console, perform any of the following tasks.  
   Figure 1. HR Service Delivery Configuration Console

   | Choice | Description |
   | Configuration Summary in the left navigation pane | Provides a summary of configuration activity and progress across modules. |
   | Configure with AI | Opens ServiceNow Otto to configure the selected item. |
   | Configurations under Platform and Case and Knowledge Management in the left navigation pane | For each module, view the default configuration (if available) and modify it as necessary. |
   | Package and download | Packages configuration changes into an update set and downloads it to use in another instance. |
   |-|-|

   {#ai-native-config-flow__choicetable_wgg_mhp_lkc}

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