---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Installation and configuration overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Journey designer app has multiple versions that have different installation
instructions and configuration options.
* **[Install Journey designer](https://www.servicenow.com/docs/ZWpUa8K2aTxIX1Xoo48hNQ)**   
  Install the Journey designer version 3 \[sn_jny\] application to enable administrators and managers to create and manage various professional and personal events and journeys.
* **[Install Employee Journeys for EmployeeWorks and Employee Slate](https://www.servicenow.com/docs/uKcfl3c4x1bayIlUMuK04A)**   
  Install the Employee Journeys for EmployeeWorks and Employee Slate version 1 application to enable employees and managers to view, navigate, and complete journeys in EmployeeWorks.
* **[Add or repair demo data for applications and plugins](https://www.servicenow.com/docs/lMqcEuge7EWTb2CHK43dMA)**   
  If the demo data wasn't added during the initial installation, administrators can add demo data to a plugin using Repair install.
* **[Fix Restricted Caller Access (RCA) approval requests](https://www.servicenow.com/docs/pjIDGLoEPViFPw9M9Nbujw)**   
  After you install or upgrade to the latest Journey designer application or Employee Journeys for EmployeeWorks and Employee Slate plugin from ServiceNow Store, you might encounter RCA approval messages requesting for an update in the access request.
* **[Configure Journey designer features](https://www.servicenow.com/docs/wIxHjEiR6m6GaM386boqHA)**   
  Administrators configure Journey designer for the needs of their organization.
* **[Enable and configure the Pre-hire Experience](https://www.servicenow.com/docs/YKwHtHuZSI18wb~rJK4OxQ)**   
  Enable access to the Pre-hire experience and configure its components so your organization can use the Journey designer app to facilitate the preboarding process. You must activate and configure the components for the Pre-hire experience so newly hired employees can use the onboarding portal to embark on their first journey.