---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Journeys in EmployeeWorks Web App

# Journeys in EmployeeWorks Web App {#ariaid-title1}

Release version: Australia  
Updated September 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employee Journeys in EmployeeWorks Web App brings journeys and lifecycle events together in one unified experience powered by ServiceNow's AI-native employee experience platform.
EmployeeWorks Web App is set to the primary employee experience layer for journey. Employees and managers can view, navigate, and complete their journeys and lifecycle events entirely within EmployeeWorks Web App. To use this capability install Employee Journeys for EmployeeWorks and Employee Slate plugin. For more information, see [Install Employee Journeys for EmployeeWorks and Employee Slate](https://www.servicenow.com/docs/uKcfl3c4x1bayIlUMuK04A "Install the Employee Journeys for EmployeeWorks and Employee Slate version 1 application to enable employees and managers to view, navigate, and complete journeys in EmployeeWorks.") and [Fix Restricted Caller Access (RCA) approval requests](https://www.servicenow.com/docs/pjIDGLoEPViFPw9M9Nbujw "After you install or upgrade to the latest Journey designer application or Employee Journeys for EmployeeWorks and Employee Slate plugin from ServiceNow Store, you might encounter RCA approval messages requesting for an update in the access request.").  
{#journey-experience-ew__section_overview__entry__2}

| Employee persona homepage | Manager persona homepage |
|-|-|
|   |   |
[ ]

## Key capabilities {#journey-experience-ew__section_key_capabilities}

As an employee, you can:

* View and access top active journeys from the Journey widget in the EmployeeWorks hompage.
* Access all journeys and lifecycle events from a unified list from the Journey List page.
* View journey specific details such as progress, status, stage wise task completion from the Journey Details page.
* View and complete the assigned tasks from the Tasks and Request section or from Journey Details page.

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As a manager, you can:

* View and access top active employee journeys you have access to from the Journey widget in the EmployeeWorks home page.
* View which of your team's journeys need attention from the Journey List page.
* View journey specific details such as overall journey progress for the team's journey from the Journey Details page.
* View and complete the assigned tasks from the Tasks and Request section or from Journey Details page.
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## Lifecycle events and journeys {#journey-experience-ew__section_lifecycle_event_unification}

EmployeeWorks Web App presents lifecycle event cases alongside journey records using the same widgets and card layout. This helps employees and managers see a unified list regardless of which fulfillment type an HR
service uses.

## Related information {#journey-experience-ew__section_related}

For the equivalent journey experience in Employee Center Pro, see [Managers, mentors, and employees work with journeys in the Employee Center](https://www.servicenow.com/docs/WMGRH9JnWtP8BsaDcx6Fkg "Managers, employees, and mentors access journeys from the Employee Center (EC).").
* **[Journey view for employees in EmployeeWorks Web App](https://www.servicenow.com/docs/JagxNa8zbMcI2TxhG46UqQ)**   
  As an employee you can view your journeys and complete associated tasks from EmployeeWorks Web App.
* **[Journey view for managers in EmployeeWorks Web App](https://www.servicenow.com/docs/EUSXKpBvdd3jNQEwwHitTA)**   
  As a manager, you can view all your journeys and your team's journeys in EmployeeWorks Web App.
* **[Use the Journeys widget on the EmployeeWorks Web App home page](https://www.servicenow.com/docs/yXsxPTDsaz_wxERSTUR4_A)**   
  View your top three active journeys (as an employee) and your teams journey (as a manager), from the Journeys widget on the EmployeeWorks Web App home page.
* **[View journeys and lifecyle events from the Journey List page](https://www.servicenow.com/docs/PmR9d4Phwmp3pPNCumJvHw)**   
  The Journey List page in EmployeeWorks Web App provides a unified list view of all active journeys and lifecycle events that employees and managers have access to.
* **[Journey details in EmployeeWorks Web App](https://www.servicenow.com/docs/MY6h9I9mBBX690ifoEKB4w)**   
  The Journey Details page provides a consolidated view of the journey, including its current status, progress, stages, and tasks. The information displayed depends on whether you access the journey as an employee or a manager.
* **[Navigate from a task to its journey in EmployeeWorks Web App](https://www.servicenow.com/docs/xIbVB7blzU6aotNlkZHExg)**   
  Open the journey details page directly from the Task details page in EmployeeWorks Web App.