--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Generate onboarding ramp-up plan # Generate onboarding ramp-up plan agentic workflow {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generate onboarding ramp-up plan agentic workflow The Generate onboarding ramp-up plan agentic workflow is an AI-driven solution designed to help managers efficiently onboard new employees. It automates the creation of personalized, team-specific onboarding plans that guide new hires from preboarding through onboarding. This workflow reduces managerial workload by replacing manual plan creation with an automated, standardized process that still respects team-specific needs. It accelerates new hire readiness by focusing on structured knowledge and skill development from day one. Show full answer Show less ## Key Features * **AI-Powered Automation:** A team of AI agents autonomously gathers employee and team data, analyzes skill gaps based on job descriptions and resumes, recommends targeted learning courses, and generates personalized ramp-up plans. * **Personalized and Structured Plans:** Onboarding plans are organized into up to four stages---Relevant for Your Role, Popular on Your Team, Trending Courses, and Get to Know Your Team---with up to five learning courses per stage and core team integration tasks. * **Interactive Manager Review:** Managers can review and adjust the AI-generated plan via a conversational interface, enabling easy updates to tasks and stages to tailor the onboarding experience. * **Task Assignment and Scheduling:** The workflow assigns learning courses and tasks to both employees and managers with calculated due dates to ensure timely completion. ## AI Agents and Their Roles * **Ramp up plan generation AI agent:** Collects onboarding and employee data, identifies skill gaps, fetches relevant learning content, structures the onboarding plan, and manages content and task scheduling. * **Ramp up plan reviewer AI agent:** Facilitates manager interaction for reviewing and updating the onboarding plan through a guided conversational process. ## Required Plugins for Optimal Performance To maximize the workflow's effectiveness, the following ServiceNow plugins should be installed: * Now Assist for HR Service Delivery (snhrgenai) * Skills Foundation (snskillsint) * Learning (snlep) * Hiring Core (sntahiringcore) * Journey Designer (snjny) ## Benefits for ServiceNow Customers * Significantly reduces the manual effort required by managers to create customized onboarding plans. * Ensures onboarding consistency while allowing for team-specific customization. * Accelerates the ramp-up time for new hires through targeted skill development and structured tasks. * Improves manager and employee experience with an intuitive review and guidance process. The Generate onboarding ramp-up plan agentic workflow is an AI-powered solution that helps managers at your organization onboard new employees more efficiently. This workflow uses a team of AI agents to generate team specific and personalized plans for every new hire. The Generate onboarding ramp-up plan agentic workflow facilitates the employee journey that transpires from the preboarding phase to the onboarding phase. As newly hired employees transition from preboarding to onboarding, managers are responsible for producing onboarding plans that ramp up the knowledge and skill of new employees joining their team. Creating onboarding plans, especially personalized, team-specific plans, is a time-consuming process for managers that quickly devolves into an increased burden. This agentic workflow for generating onboarding ramp-up plans significantly reduces the workload for managers by converting a cumbersome process into an automated workflow. The Generate onboarding ramp-up plan agentic workflow provides the following benefits to help deliver value to your organization: * Automates onboarding plan creation by eliminating the need for managers to design individualized plans manually. * Generates team-specific and role-specific onboarding plans tailored to new hires. * Minimizes the administrative efforts required from managers during onboarding. * Ensures that onboarding plans are standardized while still accommodating team differences. * Speeds up the process of preparing new hires for their roles. * Focuses on structured knowledge and skill acquisition for new hires from the start. {#onboarding-ramp-up-plan-agentic-wf__ul_xd5_hn2_ngc} ## AI agents {#onboarding-ramp-up-plan-agentic-wf__section_gqf_skz_1fc} When the Generate onboarding ramp-up plan agentic workflow is triggered, a team of AI agents run autonomously to produce a ramp-up plan tailor-made for the onboarding employee. This workflow employs AI agents to perform the following functions: * Collect data on the employee, their onboarding journey, and the assigned team. * Analyze required role-specific skills from the job description and interview notes, and compare them with the employee's existing skills from their resume. * Recommend targeted learning courses to address identified skill gaps. * Generate a personalized ramp-up plan for the new hire. * Provide an interactive review process, enabling managers to modify the plan as needed. * Deliver personalized guidance through an assistant-like interface. {#onboarding-ramp-up-plan-agentic-wf__ul_vks_mhf_ngc} {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc__entry__2} | AI agent | AI agent role | |-|-| | Ramp up plan generation AI agent | This AI agent automates the creation of the personalized onboarding ramp-up plan for new employees. It performs the following functions: Data collection : * Gathers information from the onboarding journey, HR cases, team plans, user and manager profiles, job details, and learning resources. * Extracts employee skills and identifies skill gaps using job descriptions, interview notes, and resumes. * Retrieves relevant learning courses aligned with identified skill gaps and role requirements. {#onboarding-ramp-up-plan-agentic-wf__ol_vvc_gby_wgc} Onboarding plan generation : * Uses the employee's start date, manager details, and learning recommendations to build a structured onboarding plan. * Organizes the plan into up to four stages: * **Stage 1:** Relevant for Your Role * **Stage 2:** Popular on Your Team * **Stage 3:** Trending Courses * **Stage 4:** Get to Know Your Team Content creation and task management : * Includes up to five learning courses per stage (Stages 1--3). * Skips any stage without available courses. * Stage 4 always appears and contains: * Three core team-related tasks. * Up to six additional 1:1 meeting tasks with teammates. * A maximum of nine tasks in total. {#onboarding-ramp-up-plan-agentic-wf__ul_bc5_nlm_xgc} {#onboarding-ramp-up-plan-agentic-wf__ul_ac5_nlm_xgc} Scheduling and delivery : * Assigns tasks and learning items to both employee and manager. * Calculates and assigns due dates for all courses and tasks to ensure timely completion. | | Ramp up plan reviewer AI agent | This AI agent allows managers to review the AI-generated personalized onboarding ramp-up plan and update its details through a conversational interface. It provides practical guidance to support managers in making updates in a user-friendly manner. The following are the AI Agent workflow phases: * **Present plan** - Displays the initial ramp-up plan using employee and journey details. * **Collect Input** -- Accept manager instructions to create, update, or delete tasks and stages, confirming all changes. * **Review** -- Redisplay the updated plan and check if further changes are needed. * **Exit** -- End the session. {#onboarding-ramp-up-plan-agentic-wf__ul_vmn_bqf_ngc} | [Table 1. AI agents associated with Generate onboarding ramp-up plan agentic workflow] {#onboarding-ramp-up-plan-agentic-wf__table_dk5_bf1_bfc} ## Plugins required for optimum output {#onboarding-ramp-up-plan-agentic-wf__section_lbk_kc3_hhc} To achieve optimum output of the Generate Onboarding ramp-up plan agent, the following plugins are essential. Installing the recommended plugins helps maximize efficiency and overall output quality. * Now Assist for HR Service Delivery (sn_hr_gen_ai) * Skills Foundation (sn_skills_int) * Learning (sn_lep) * Hiring Core (sn_ta_hiring_core) * Journey Designer (sn_jny) {#onboarding-ramp-up-plan-agentic-wf__ul_prl_b23_hhc}