---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using Journey designer {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Journey designer enables managers, mentors, and employees to create and manage personalized journeys through configurable templates. It allows users to guide and track individual progress with access to dashboards and reports,
while leveraging the Now Assist Virtual Agent for automated support.

## Journey designer {#using-jny-dsnr__section_v35_klt_qbc}

* **[Journey designer plan configuration template process, owners, and maintenance](https://www.servicenow.com/docs/i6NOmPIovFHe5gyzynhJwA)**   
  Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.
* **[Managers, mentors, and employees work with journeys in the Employee Center](https://www.servicenow.com/docs/WMGRH9JnWtP8BsaDcx6Fkg)**   
  Managers, employees, and mentors access journeys from the Employee Center (EC).
* **[Journeys in EmployeeWorks Web App](https://www.servicenow.com/docs/xn_1Ey886dgtNHL077GXjw)**   
  Employee Journeys in EmployeeWorks Web App brings journeys and lifecycle events together in one unified experience powered by ServiceNow's AI-native employee experience platform.
* **[Journey designer dashboards and reports](https://www.servicenow.com/docs/l3KRU2Zu~~kvl_NGsm5t7w)**   
  Dashboards are configurable graphic displays of key metrics, reports, and other widgets on a single screen.
* **[Now Assist Virtual Agent topics for Journey designer](https://www.servicenow.com/docs/vWqJwGzqD4~UNy4N7d9o2w)**   
  Complete the Journey designer related tasks from Employee Center using the Now Assist Virtual Agent topics.