---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure conversational intake

# Configure conversational intake for COI request {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Confirm required applications are installed to enable legal users to submit a Conflict of Interest (COI) request using conversational interface of ServiceNow Otto panel in Virtual Agent.
Role required: admin
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

* Confirm you have installed and configured the following applications for the conversational intake for COI.
  * ServiceNow Otto in Conversational Catalog Request (sn_now_assist_cr)
  * Catalog Conversational CoverageApp id (sn_catalog_con_cov)
  {#lsd-config-converse-intake__ul_dgq_ry1_33c}
* Confirm AI Search is enabled. For more information, see [Configuring AI Search](https://www.servicenow.com/docs/access?context=configuring-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* Confirm the ServiceNow Otto panel is turned on. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Confirm ServiceNow Otto in Virtual Agent is configured. For more information, see [.](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
{#lsd-config-converse-intake__ul_ad2_ry1_33c}