---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Q\&A Genius results

# Configuring Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By using Q\&A Genius Results in the ServiceNow Otto for Legal Service Delivery (LSD) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.

## Q\&A Genius Results overview {#now-assist-lsd-cofig-gen-results__section_svg_4fn_c2c}

The Q\&A Genius Results capability enables request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search.

## Q\&A Genius Results configuration {#now-assist-lsd-cofig-gen-results__section_hdg_qfn_c2c}

For Legal Counsel Center, the Q\&A Genius Results feature is activated by default when you install and activate AI Search and the Legal Service Delivery - Prime plugin (sn_lg_ai_prime) application.

For global search and Employee Center, you must enable Q\&A Genius Results manually. For more information, see [Enabling Knowledge base articles Genius Results](https://www.servicenow.com/docs/access?context=enabling-now-assist-qa-grs&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Enable Now Assist genius results](https://www.servicenow.com/docs/G1BzgpQ7XmPYhRcBZXtj6Q "Enable the Now Assist in AI Search setup to use Now Assist genius results.").

For more information on the other supported search engines, see [Search in Legal Service Delivery](https://www.servicenow.com/docs/kZ_tm0xzYRutiR3gO8Ji7Q "Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.").