---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Contract amendments

# Contract amendments {#ariaid-title1}

Release version: Australia  
Updated May 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Contract amendments

The contract amendment workflow in ServiceNow enhances contract lifecycle management by allowing you to initiate, track, and finalize amendments to existing contracts while maintaining a full audit trail.
Amendments can include adding, removing, or updating contract terms without replacing the entire contract.
Requests for amendments are submitted via the Contract Amendment and Renewal intake form in the Employee Center.
Show full answer Show less  

## Key Features

* **Request Type Differentiation:** The system distinguishes among New contract, Amendment, and Renewal requests using a Request type field, visible in contract headers and list pages for easy identification.
* **Amendment Paper Types:** Supports both own-paper and third-party amendment requests; note that third-party amendments apply only to single contract types.
* **Intake Form and Record Producer:** Out-of-the-box (OOB) intake forms and record producers facilitate submitting amendment requests. You can customize record producers by copying existing configurations while ensuring the Amendment request indicator is set.
* **Base System Configurations:** Includes sample contract templates, template rules, and configurations specifically for amendments to generate and map amendment documents efficiently.
* **Contract Repository Tabs:** Amendment details are accessible via Contract Documents, Contract Requests, and Amendment Field Changes tabs, providing document access, request tracking, and detailed logs of field changes.
* **Contract Amendment Workflow:**
  * Requesters initiate amendments and submit details.
  * Fulfillers assign requests, link parent contracts, review and update contract details, upload revised documents, and finalize amendments with approval and signature workflows.
  * Signed amendments are attached to the contract repository record and stored centrally for easy access and management.
* **AI Capabilities:** While obligation and metadata extraction are not supported for amendments, Contract Analysis is available after configuration, enabling effective review and analysis of amendment documents.

## Practical Use for ServiceNow Customers

Using the contract amendment workflow, legal and contract teams can efficiently manage changes to contracts without needing full replacement, ensuring compliance and auditability. The structured intake forms and clear request type differentiation streamline submission and processing. Integration with contract templates and configuration mappings automates document generation and updates. Centralized document storage under parent contracts simplifies retrieval and management. The workflow supports comprehensive tracking and visibility of amendments, accelerating legal review and approval.

## Next Steps

* Submit amendment requests via the Employee Center intake form.
* Legal users can track and work on amendment requests through the platform.
* Review amendment details within the contract repository for ongoing management.
* Leverage Contract Analysis features for improved amendment document review.  
The contract amendment workflow enhances contract lifecycle management by enabling you to initiate, track, and finalize amendments to existing contracts with an audit trail.

Amendments can be made by adding, removing, or updating terms, without the need to replace the entire contract.

You can use the Contract Amendment and Renewal request intake form available in the Employee Center to submit an amendment request.

## Distinguish request types {#snlc-amend-req-landing__section_o4b_hp3_fhc}

The Request type field differentiates contract, amendment, and renewal requests. For an amendment request, the value is Amendment; for a new contract request, it is New contract; and for a renewal request, it is Renewal.

The Request type field is displayed in the contract details secondary header, and list pages making it easy to differentiate the request types.  
This field is also available in the following base system configurations (when demo data is installed) to indicate the request type the configuration is applicable to:

* Contract Template Rules
* Contract Configurations
{#snlc-amend-req-landing__ul_k2m_2zf_nhc}

## Types of paper for an amendment request {#snlc-amend-req-landing__section_lpj_frj_fhc}

The amendment workflow supports both own-paper and third-party amendment requests.  
Note:  
Third-party amendments are supported only for single contract types.
While submitting an amendment request, you can select the Type of paper from the intake form.

## Amendment intake form and record producer {#snlc-amend-req-landing__section_iwn_t1k_fhc}

The intake form and record producer for an amendment are available in the base system, enabling you to submit an amendment requests.

You can also create a customized record producer by copying a base system (OOB) record producer to reuse its existing configuration settings. For more information on how to create record producer, see [Create a legal contract intake workflow](https://www.servicenow.com/docs/t2_WQcoV15abGgaHeSTtqA "Create a legal contract intake workflow by creating a record producer and configuring base system settings so users can request the legal department's guidance on legal contracts.").

While linking the record producer to an intake form, verify that the Amendment request indicator is selected in the Options field.  
The following other configurations are available in the base system when demo data is installed:

* Contract template (Sample - NDA Amendment-SignBlocks) used to generate amendment document for own-paper based amendment request.
* Contract template rule (Sample - NDA Amendment-SignBlocks) to identify the contract template used for generating a contract document for an amendment request.
* Contract Configuration (Sample - NDA Amendment-SignBlocks) to define and map the fields that will be populated in the amendment document.
{#snlc-amend-req-landing__ul_g2w_fkf_fhc}

## View contract amendment details {#snlc-amend-req-landing__section_xcc_dnf_fhc}

The following tabs are available within the contract repository record to provide amendment details:

* Contract Documents: Provides access to all documents related to the signed contracts, including those generated or updated as part of amendment processes.
* Contract Requests: Displays all contract and amendment requests associated with the contract.
* Amendment Field Changes: Shows a detailed log of all field changes made through amendments, enabling easy tracking of modifications over time.
{#snlc-amend-req-landing__ul_bzh_yzf_fhc}

## Contract amendment workflow {#snlc-amend-req-landing__section_ayp_p3j_fhc}

The contract amendment workflow might progress as follows:

1. The contract requester does the following:
   1. Initiates an amendment request from the Employee Center.
   2. Selects a contract for amendment or enters contract details manually.  
      Note:  
      When a contract is selected while submitting an amendment request, it's automatically linked as the parent contract for the amendment request.
   3. Enters amendment details and submits the request.
   {#snlc-amend-req-landing__ol_wxx_qwm_fhc}
2. The contract fulfiller does the following:
   1. Assign the amendment contract request.
   2. Link a parent contract, if it's already not linked.
   3. Modify legal request.
   4. Review the details of the amendment requested.
   5. Update the contract details and contract document according to the amendment request.
   6. Upload revised contract document using Create revision option.
   7. Finalizes the contract amendment using the review, approval, and signature workflow.
   {#snlc-amend-req-landing__ul_k1n_hyk_fhc}
3. After all signatories have approved the document, the signed amendment is attached to the contract repository record.
4. The contract repository record displays the amendment details in the Contract Documents, Contract Requests, and Amendment Field Changes tabs.
5. The signed amendment is stored in the ServiceNow instance or an external storage system and referenced in the contract repository. The signed contract and its amendment documents are stored in a centralized repository under the parent contract for easy access and management. The field values that have been modified is updated in the amendment according to the contract configuration mapping.
{#snlc-amend-req-landing__ol_hpn_fnv_fxb}

## AI for amendment documents {#snlc-amend-req-landing__section_zzz_fnc_hhc}

For amendment documents, ServiceNow Otto for Contract Management Pro features of obligation extraction or metadata extraction aren't supported. However, Contract Analysis is supported when all the configurations are complete and valid, enabling users to review and
analyze amendments effectively.

For more information, see [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language.").
* **[Submit amendment request](https://www.servicenow.com/docs/iKKekrwEzYk0ucaGypgXXQ)**   
  Submit an amendment request from the Employee Center.
* **[View and track amendment requests as a legal user](https://www.servicenow.com/docs/ZzKqssOgr6XubIKGiiv_1A)**   
  View the details of an amendment request after it has been submitted and track the activities in the request.
* **[Work on amendment request](https://www.servicenow.com/docs/2oPOX2oaspu1fzroQHiNBA)**   
  Review and work on an amendment request for an existing contract.
* **[View amendment details](https://www.servicenow.com/docs/wJIMaqlVFmGQ2Oq6f0l_~Q)**   
  View the amendment details in the contract repository record.

**Related concepts**   

* [Non-disclosure agreement requests](https://www.servicenow.com/docs/8nt95wiIX4hNwatrKhLxQw "Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.")
* [Third-party contract review requests](https://www.servicenow.com/docs/Mzwabst5~JOj_gFNWVhXQA "Employees can submit legal requests for review of third-party contracts by the legal team.")
* [Contract renewals](https://www.servicenow.com/docs/XUR2EyyKbIcQtT~4CBuMxw "The contract renewal workflow enables you to initiate, manage, and track the renewal of an existing contract as a dedicated request type, and to maintain the link between a previous contract and its renewed contract.")
* [Linking parent-child contracts](https://www.servicenow.com/docs/~SlpAl2RBvPV8y8B690NGg "Link a parent contract to a child contract to establish hierarchical relationships between contract requests and inherit fields from the parent contract request.")
* [Internal review overview](https://www.servicenow.com/docs/Ox0VKmvtxg2awWgYH~EbuQ "Get your content reviewed by internal teams who have the expertise you need.")
* [Signature workflow for a request](https://www.servicenow.com/docs/9vMu7M4qdtYqRNI5Fjjkfw "Contract Management Pro for Legal Service Delivery supports electronic signature, wet (manual) signature, and offline signature for a contract request.")
* [View and download a signed contract document](https://www.servicenow.com/docs/J~neK4DFRW82me9o37arzw "View and download a signed contract document.")
* [Manage Contract Management Pro for Legal Service Delivery](https://www.servicenow.com/docs/i4SbSyuxkyYd8hBHhyUHKg "As administrator work on managing the word document templates and legal contracts.")  
**Related tasks**   

* [Cancel a legal request](https://www.servicenow.com/docs/VU0Vgim6HRIE5W8~XmopLw "Cancel a legal contract request if it is no longer necessary.")