--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract renewals # Contract renewals {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract renewals The contract renewal workflow in ServiceNow allows you to initiate, manage, and track contract renewals as a distinct request type. It maintains a link between the original contract and its renewal, enabling end-to-end visibility of the renewal process. When a renewal contract is signed, a new contract record is automatically created, populated with relevant data, and access permissions are granted similarly to the renewal request. Show full answer Show less ## Key Features * **Request Types:** Differentiates between New contracts, Amendments, and Renewals via the Request type field visible in contract details and lists. * **Paper Types:** Supports both own-paper and third-party paper renewals (limited to single contracts for third-party paper). * **Contract Renewal Details:** Accessible through tabs in the contract repository including Contract documents, Contract requests, and Contract history for comprehensive tracking of renewal activities. * **Integration with Contract Management Pro:** AI-powered capabilities such as contract analysis, metadata extraction, obligation extraction, summarization, smart Q\&A, and conversational search are available for renewal requests and renewed contracts when configured. * **Amendment and Renewal Interaction:** Allows simultaneous amendment and renewal requests on the same contract with warnings to prevent conflicts. * **Renewal Process Tasks:** Includes submitting renewal requests via the Employee Center, tracking and reviewing requests, managing signatures (send, resend, cancel, upload), and completing renewal workflows. ## Practical Use for ServiceNow Customers This workflow simplifies the management of contract renewals by automating the creation and linkage of renewed contracts, ensuring consistent data and access control. It supports multiple request types and paper formats, enhancing flexibility. Integration with Contract Management Pro's AI features improves contract insight and compliance. Customers can efficiently handle concurrent renewal and amendment requests without process blocking. The Employee Center provides a user-friendly interface for submitting, tracking, and managing renewals, including signature workflows, improving collaboration and process transparency. The contract renewal workflow enables you to initiate, manage, and track the renewal of an existing contract as a dedicated request type, and to maintain the link between a previous contract and its renewed contract. You can renegotiate, review, approve, and sign expiring contracts through the workflow. The system tracks each renewed contract as a new contract record and links it to the parent contract, giving all end-to-end visibility of the renewal process. When contract is signed for a renewal request, a new contract record is created automatically. Field values are populated according to the contract configuration mapping for the request, and users who had access to the renewal request receive equivalent access to the new contract record. You can use the Contract Amendment and Renewal request intake form available in the Employee Center to submit an renewal request. ## Distinguish request types {#snlc-renewal-landing__distingush-request-types} The Request type field identifies the type of contract request: New contract for contract requests, Amendment for amendment requests, and Renewal for renewal requests. The Request type field is displayed in the contract details and list view pages making it easy to differentiate between the request types. This field is also available in the following base system configurations (when demo data is installed) to indicate the request type the configuration is applicable to: * Contract Template Rules * Contract Configurations {#snlc-renewal-landing__ul_k2m_2zf_nhc} ## Types of paper for renewal {#snlc-renewal-landing__section_lpj_frj_fhc} The renewal workflow supports both own-paper and third-party paper renewal requests. Note: Third-party paper renewals are supported only for single contracts. Multi-contract third-party paper renewals are not supported. While submitting a renewal request, you can select the Type of paper on the intake form. ## View contract renewal details {#snlc-renewal-landing__section_xcc_dnf_fhc} The following tabs are available within the contract repository record to provide renewal details: * Contract documents: Provides access to all signed documents related to the contract, including those generated or updated as part of renewal processes. * Contract requests: Displays all contract, amendment and renewal requests associated with the contract. * Contract history: Displays contract renewal history, including linked contracts, dates, and status for each contract. {#snlc-renewal-landing__ul_bzh_yzf_fhc} ## ServiceNow Otto for Contract Management Pro features for renewals {#snlc-renewal-landing__section_ai-features} Existing ServiceNow Otto for Contract Management Pro features work for renewal requests when the corresponding use case mapping is configured for the Renewal request type. When demo data is installed, the base system use case mappings for contract analysis, metadata extraction, and obligation extraction include the Renewal request type. Contract analysis, metadata extraction, obligation extraction, contract summarization, smart Q\&A, and conversational search are available on renewal requests and renewed contract records in the applicable states. For more information, see [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language."). ## Amendment and renewal interactions {#snlc-renewal-landing__section_amend_renewal_interactions} You can submit both amendment and renewal requests for the same contract. The system allows parallel processing without blocking either request type. When you submit a renewal request while an amendment is in progress, or submit an amendment request while a renewal is in progress, the system displays warnings about potential conflicts. For more information about how amendment and renewal requests interact, see [Amendment and renewal interactions](https://www.servicenow.com/docs/VwTzmte2AJvbPAWp14r34g "Understand how amendment and renewal requests interact on the same contract, and the messages that guide you when they occur in sequence or in parallel."). ## Renewal tasks {#snlc-renewal-landing__section_related-tasks} * [Submit a renewal request](https://www.servicenow.com/docs/SPaR5wslb_Lfqx9_AYfCIg "Submit a renewal request from the Employee Center to extend or replace an existing contract.") * [View and track a renewal request](https://www.servicenow.com/docs/i23PMl9skAVTosIYB~NZ~Q "View the details of a renewal request from the Employee Center ticket page, and view the renewal history and contract details in the executed contract record after signing is complete.") * [Manage the signature of a renewal request](https://www.servicenow.com/docs/yit0bUpNYFqK~r2AW0kTPA "Send an own-paper renewal request for signature, resend or cancel the signature request, and upload the signed contract from the Employee Center ticket page.") * [Work on a renewal request](https://www.servicenow.com/docs/w~gnzXfK85~lGMLKEPHIkA "Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract.") * **[Submit a renewal request](https://www.servicenow.com/docs/SPaR5wslb_Lfqx9_AYfCIg)** Submit a renewal request from the Employee Center to extend or replace an existing contract. * **[View and track a renewal request](https://www.servicenow.com/docs/i23PMl9skAVTosIYB~NZ~Q)** View the details of a renewal request from the Employee Center ticket page, and view the renewal history and contract details in the executed contract record after signing is complete. * **[Manage the signature of a renewal request](https://www.servicenow.com/docs/yit0bUpNYFqK~r2AW0kTPA)** Send an own-paper renewal request for signature, resend or cancel the signature request, and upload the signed contract from the Employee Center ticket page. * **[Work on a renewal request](https://www.servicenow.com/docs/w~gnzXfK85~lGMLKEPHIkA)** Review and work on a renewal request for an existing contract, from assignment through review, approval, and signature to the executed renewed contract. **Related concepts** * [Non-disclosure agreement requests](https://www.servicenow.com/docs/8nt95wiIX4hNwatrKhLxQw "Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.") * [Third-party contract review requests](https://www.servicenow.com/docs/Mzwabst5~JOj_gFNWVhXQA "Employees can submit legal requests for review of third-party contracts by the legal team.") * [Contract amendments](https://www.servicenow.com/docs/LlkDfz1Caftg6s9HtL9lcg "The contract amendment workflow enhances contract lifecycle management by enabling you to initiate, track, and finalize amendments to existing contracts with an audit trail.") * [Linking parent-child contracts](https://www.servicenow.com/docs/~SlpAl2RBvPV8y8B690NGg "Link a parent contract to a child contract to establish hierarchical relationships between contract requests and inherit fields from the parent contract request.") * [Internal review overview](https://www.servicenow.com/docs/Ox0VKmvtxg2awWgYH~EbuQ "Get your content reviewed by internal teams who have the expertise you need.") * [Signature workflow for a request](https://www.servicenow.com/docs/9vMu7M4qdtYqRNI5Fjjkfw "Contract Management Pro for Legal Service Delivery supports electronic signature, wet (manual) signature, and offline signature for a contract request.") * [View and download a signed contract document](https://www.servicenow.com/docs/J~neK4DFRW82me9o37arzw "View and download a signed contract document.") * [Manage Contract Management Pro for Legal Service Delivery](https://www.servicenow.com/docs/i4SbSyuxkyYd8hBHhyUHKg "As administrator work on managing the word document templates and legal contracts.") **Related tasks** * [Cancel a legal request](https://www.servicenow.com/docs/VU0Vgim6HRIE5W8~XmopLw "Cancel a legal contract request if it is no longer necessary.")