--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # ServiceNow Otto for Health and Safety # ServiceNow Otto for Health and Safety {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Health and Safety ServiceNow Otto for Health and Safety is an AI-powered application designed to help safety agents and managers efficiently summarize health and safety incidents. It generates concise, informative flash reports that can be quickly shared with relevant stakeholders, enhancing communication and incident management. Show full answer Show less ServiceNow Otto represents the new AI experience brand, and this rebranding is reflected in the product name. ## Getting Started and Configuration * Customers need to configure the application to begin leveraging its generative AI capabilities for incident summarization. * Configuration enables users to tailor the application to their specific health and safety workflows. ## AI Capabilities and Availability * The application uses AI and machine learning to generate predictions and summaries based on incident data. * Not all AI model providers and features are available to customers with in-country SKUs or those operating in restricted environments (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets). * ServiceNow regularly updates availability; customers should monitor releases for changes. ## Data Processing and Privacy * Data from customer instances is transferred to a centralized ServiceNow environment, which may be hosted in different geographic regions or third-party cloud providers (e.g., Microsoft Azure). * Data handling complies with ServiceNow's internal policies, including compliance frameworks accessible via the CORE Compliance Portal. * Safety incident details, actions, and root cause analyses are collected and used to improve ServiceNow's AI technologies. * Customers have the option to opt out of future data collection at any time. ## Important Considerations and Responsibilities * AI-generated outputs may not always be fully accurate, complete, or appropriate for all use cases. * Customers are responsible for testing and validating AI outputs, employing human oversight, and avoiding exclusive reliance on AI for critical decision-making, especially in sensitive areas like healthcare, finance, legal, security, and infrastructure. * Users must adhere to ServiceNow's AI Acceptable Use Policy, which may be updated periodically. ## Support and Troubleshooting * Customers can access support via the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support channels. Use the ServiceNow® ServiceNow Otto for Health and Safety application to summarize a health and safety incident. You can enable your safety agent and safety manager to generate concise, informative flash reports that can be quickly shared with relevant stakeholders. ## Get started {#now-assist-hs-landing__cf-app-landing-get-started} ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Health and Safety. |-|-|-| | [ExploreLearn more about ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/7_o9IVeAholg_GMckGrhSw "With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.") | [ConfigureConfigure the ServiceNow Otto for Health and Safety application to get started](https://www.servicenow.com/docs/6j0smfJeNLTq_fjfnZSkHw "Configure the ServiceNow Otto for Health and Safety application.") | [UseUse generative AI capabilities offered by ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/Nvn51nlrr8frxwJCx1OUng "Use the integration of generative AI with Health and Safety Incident Management to summarize incident patterns.") | [ ] {#now-assist-hs-landing__table_sdb_fgb_1dc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-hs-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-hs-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-hs-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-hs-landing__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb). * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477). * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#now-assist-hs-landing__ul_oht_hgl_5yb} ## AI limitations {#now-assist-hs-landing__section_md5_l3b_1dc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-hs-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-hs-landing__section_nd5_l3b_1dc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-hs-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-hs-landing__section_od5_l3b_1dc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about safety incidents including incident details, actions, and root cause analysis. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).