--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Properties installed with Workplace Calendar Synchronization # Properties installed with Workplace Calendar Synchronization {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Properties installed with Workplace Calendar Synchronization This content details the configurable system properties available for Workplace Calendar Synchronization in ServiceNow, enabling customers to customize how calendar data syncs between Microsoft Exchange Online, Google Calendar, and Workplace Reservation Management. These properties are stored in thesyspropertiestable and control synchronization modes, time zone handling, retry behavior, event sync intervals, and other key integration aspects. Show full answer Show less ## Key Properties and Their Practical Use * **snwsdrsvsync.syncintegrationmode:** Defines the integration mode for syncing reservations with Exchange Online, allowing selection between Strict, Personal Authentication, or Normal modes. Default is Normal. * **snwsdrsvsync.useuserdefaulttz:** Synchronizes reservations using the user's time zone if set, otherwise falls back to system or UTC time zone. Default is false (uses system time zone). * **snwsdrsvsync.createblockingrsv:** Enables creation of blocker reservations on locations synced with calendar providers, helping prevent double bookings. Default is true. * **snwsdrsvsync.maxeventretrycount:** Sets how many times an event will be reprocessed in case of sync failures. Default is 10 retries. * **snwsdrsvsync.usedefaulttz:** Specifies the default time zone to apply during reservation synchronization (e.g., building time zone). Default is "building". * **snwsdrsvsync.exchangecallbacktimelimit:** Defines the maximum wait time (in negative seconds) for Microsoft Exchange callback notifications. Default is -18000 seconds (5 hours). Note: Rejected or declined events are not notified; a cleanup scheduled job is available to handle them. * **snwsdrsvsync.outlookeventsyncinterval:** Sets the synchronization interval (in minutes) for Microsoft Exchange events with Workplace Reservation. Must be longer than the related scheduled job interval. Default is 2 minutes. * **snwsdrsvsync.googleeventsyncinterval:** Controls the interval for updating attendee details from Google Calendar events. Also must exceed the corresponding scheduled job interval. Default is 5 minutes. * **snwsdrsvsync.ewsPastSyncPeriodInMonths:** Specifies how many past months of reservations to sync in a single operation, with a recommendation to keep results under 1000 reservations per sync. Default is 2 months. ## Practical Considerations for ServiceNow Customers * All properties can be accessed and modified via the **sysproperties.list** in the platform navigation, allowing tailored synchronization behavior to fit organizational needs. * Time zone management properties help ensure reservation times are accurate for end users across different regions. * Retry and callback timing properties optimize synchronization reliability and performance. * Blocking reservation creation helps avoid conflicts in shared workplace resources. * Scheduled jobs complement these properties to manage cleanup and update processes for rejected or outdated reservations. Customize the properties available with Workplace Calendar Synchronization. These properties are available for Workplace Calendar Synchronization. Note: All of these properties are located in the System Properties \[sys_properties\] table. To access the table, enter sys_properties.list in the navigation filter. {#properties-installed-with-workplace-calendar-syncn__table_wpx_sqn_5nb__entry__2} | Property | Description | |-|-| | sn_wsd_rsvsync.sync_integration_mode | This property enables you to specify the Exchange Online sync integration mode to Strict, Personal Authentication, or Normal mode to synchronize reservation between Microsoft Exchange Online and Workplace Reservation Management. * Type: string * Default value: Normal {#properties-installed-with-workplace-calendar-syncn__ul_ncy_lvl_sdc} | | sn_wsd_rsvsync.use_user_default_tz | This property enables you to synchronize reservations created by users according to their time zone. Either the system's time zone or the user's time zone is used to update and synchronize reservation. First, the property checks if the user has a time zone specified or not. If the user has not specified any time zone, the system's time zone is used. Again, if the system has no time zone specified, then the property uses the UTC time zone. Reservations synchronized from Microsoft Exchange and Google Calendar to Workplace Service Delivery are not affected. * Type: true/false * Default value: false {#properties-installed-with-workplace-calendar-syncn__ul_e5n_xkh_rpb} | | sn_wsd_rsvsync.create_blocking_rsv | This property enables you to create blocker reservations on workplace locations that are synchronized with the calendar provider. * Type: true/false * Default type: true {#properties-installed-with-workplace-calendar-syncn__ul_jjd_dlh_rpb} | | sn_wsd_rsvsync.max_event_retry_count | This property enables you to specify after how many times an event must be reprocessed. * Type: Integer * Default value: 10 {#properties-installed-with-workplace-calendar-syncn__ul_nty_klh_rpb} | | sn_wsd_rsvsync.use_default_tz | This property enables you to use the default time zones during the reservation synchronization. * Type: String * Default value: building {#properties-installed-with-workplace-calendar-syncn__ul_uxt_5ks_fsb} | | sn_wsd_rsvsync.exchange_callback_time_limit | This property enables you to specify the maximum time limit to wait for Microsoft exchange to notify with a callback. Specify the time limit in negative seconds as specified in the default value. Note: You won't be notified when an event is rejected or declined by Microsoft Outlook. For the same reason, a scheduled job - Clean-up Awaiting/Rejected Reservations, is available that you can run on any suitable frequency to clear the reservations rejected or declined by the Microsoft Outlook calendar. * Type: Integer * Default value: -18000 (5 hours) {#properties-installed-with-workplace-calendar-syncn__ul_tb3_vn3_dxb} | | sn_wsd_rsvsync.outlook_event_sync_interval | This property is used internally by the application, it enables you to set the time(in minutes) to synchronize events received by Microsoft Exchange with Workplace Reservation Management application. Ensure that the time that you set in this property is more that the time specified in the Create and Update Reservations from Events scheduled job's repeat interval. * Type: Integer * Default value: 2 {#properties-installed-with-workplace-calendar-syncn__ul_xf3_zp3_3xb} | | sn_wsd_rsvsync.google_event_sync_interval | This property is used internally by the application while updating the attendee details on the reservations. Ensure that the time that you set in this property is more than the time specified in the Update attendees of Workplace Reservation (Google) scheduled job's repeat interval. * Type: string * Default value: 5 {#properties-installed-with-workplace-calendar-syncn__ul_uv3_hq3_3xb} | | sn_wsd_rsvsync.ewsPastSyncPeriodInMonths | This property enables you specify the number of months that you want a sync to run in order to sync past reservation. A single sync will run for specified number of months for past reservation. Ensure that a single sync does not return more 1000 reservations. Specify the number of months based on the same. * Type: Integer * Default value: 2 {#properties-installed-with-workplace-calendar-syncn__ul_q24_wtk_cyb} | [Table 1. Properties for Workplace Calendar Synchronization] {#properties-installed-with-workplace-calendar-syncn__table_wpx_sqn_5nb} **Related concepts** * [Resolving connection setup issues in Workplace Calendar Synchronization](https://www.servicenow.com/docs/5WZacGjWfIisiAhzCxoceg "This section helps administrators troubleshoot connection setup issues in Workplace Calendar Synchronization. Calendar sync integrates ServiceNow Workplace with external calendar providers — Microsoft Exchange Online and Google Calendar — to synchronize room and resource availability.") **Related reference** * [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/U17Gm9kaZsoCk6hv8BB87Q "Several types of components are installed with the Workplace Calendar Synchronization application, including tables and user roles.") * [Scheduled jobs installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/fhgjHChTvqf3NO6yFEb3ww "The Workplace Calendar Synchronization includes scheduled jobs to process a few synchronizations seamlessly.") * [Flows installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/3gpngdl1u01bS2Z6mEQZXQ "Below are the flows that run on different timelines.") * [Instance scan findings](https://www.servicenow.com/docs/SfTVglIaliY7b71GrOP60w "After the instance scan completes, on the Scan Result form, review the findings in the Scan Findings related list.") * [Provider form](https://www.servicenow.com/docs/oipn_h8c_4ZUFrCYP3Bn2w "The Provider form includes calendar provider details and provider configuration field details.") * [Third-party OAuth Provider form](https://www.servicenow.com/docs/nhTwstHfTDjBZb~UN9T0kg "The Third-party OAuth Provider form includes OAuth provider details such as the client ID and client secret for personal authentication.")