---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Provider form

# Provider form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Provider form includes calendar provider details and provider configuration field details.
{#wsd-calendar-provider-form-fields__table_u2w_vs2_22c__entry__2}

| Field | Description |
|-|-|
| Name | Name of the calendar provider. |
| Description | Description of the calendar provider. |
| Active | Option to activate the calendar provider. |
| Calendar processor | Calendar processor for the synchronization. Select Microsoft Graph from the Provider Configuration tab. |
| Override alias? | Option to enable the selection of your own connection and credential alias from the Provider Configuration tab. If the option isn't enabled, then the default connection and credential alias are used |
| Connection \& credential alias | Select the connection and credential alias that you created on your own for the calendar provider. This option appears only if you have selected the Override alias? option. If an alias isn't specified, then the default connection and credential alias are used |
| Sync start date time | The start date and time of the synchronization. The synchronization generates information from this date. Specify the Sync start date time manually from the subscription record of the reservable sync record that you're syncing the past reservations for. Important: The past sync duration must not exceed 1825 days. |
| Sync end date time | End date and time of the synchronization. The sync generates information until this date. You should set this date to at least 5 years from the Sync start date time. Important: The past sync duration must not exceed 1825 days. |
| Delegated user email | Delegated user email address that is used to create reservations and to receive updates on room calendars as notifications. Note: If multiple delegated users manage multiple rooms, a separate calendar provider record must be created for each user to manage their respective rooms. This process requires retrieving individual tokens for each user, creating separate connections and credential aliases, and mapping them to the respective calendar provider. |
[Table 1. Provider form]

{#wsd-calendar-provider-form-fields__table_u2w_vs2_22c}
**Related concepts**   

* [Resolving connection setup issues in Workplace Calendar Synchronization](https://www.servicenow.com/docs/5WZacGjWfIisiAhzCxoceg "This section helps administrators troubleshoot connection setup issues in Workplace Calendar Synchronization. Calendar sync integrates ServiceNow Workplace with external calendar providers — Microsoft Exchange Online and Google Calendar — to synchronize room and resource availability.")  
**Related reference**   

* [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/U17Gm9kaZsoCk6hv8BB87Q "Several types of components are installed with the Workplace Calendar Synchronization application, including tables and user roles.")
* [Properties installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/blLIqm6Kzu9JLoYmRZstyg "Customize the properties available with Workplace Calendar Synchronization.")
* [Scheduled jobs installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/fhgjHChTvqf3NO6yFEb3ww "The Workplace Calendar Synchronization includes scheduled jobs to process a few synchronizations seamlessly.")
* [Flows installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/3gpngdl1u01bS2Z6mEQZXQ "Below are the flows that run on different timelines.")
* [Instance scan findings](https://www.servicenow.com/docs/SfTVglIaliY7b71GrOP60w "After the instance scan completes, on the Scan Result form, review the findings in the Scan Findings related list.")
* [Third-party OAuth Provider form](https://www.servicenow.com/docs/nhTwstHfTDjBZb~UN9T0kg "The Third-party OAuth Provider form includes OAuth provider details such as the client ID and client secret for personal authentication.")