---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Access and complete a smart assessment

# Access and complete a smart assessment {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Answer and submit a smart assessment directly from the workplace case form when the assessment meets its configured trigger conditions.

## Before you begin

Role required: sn_wsd_case.workplace_agent

## About this task

You must open the case or task from Workplace CentralLists. For required assessments, you must complete the assessment before you can close the case to one of the states in the Close before field.

## Procedure

1. Navigate to Workplace CentralLists.
2. Open the assigned workplace case record from your work queue or case list.
3. Select Open Smart Assessment to launch the assessment interface.  
   The system displays the assessment instructions, sections, and questions on the Smart Assessment Results tab.
4. Review the assessment instructions and answer all assessment questions.  
   Note:  
   You can't move the case to the states in the Close before field until you complete the required assessment.
5. Select Submit to complete and close the assessment.  
   The system records all responses and marks the assessment as completed.

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