---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create and assign a workplace case with Smart Assessment

# Create and assign a workplace case with Smart Assessment {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a workplace case and assign it to a workplace agent for various service requests such as cleaning, maintenance, or inspection tasks. A smart assessment is automatically attached when the case meets the configured
trigger conditions.

## Before you begin

Role required: sn_wsd_case.manager

## Procedure

1. Navigate to AllWorkplace Case ManagementWorkplace Cases.
2. Select All to view all workplace cases.
3. Select New.
4. On the form, fill in the fields.  
   {#create-a-workplace-case-with-smart-assessment__table_jhn_413_d3c__entry__2}

   | Field | Description |
   |-|-|
   | Workplace service | The workplace service that matches your configured smart assessment trigger. |
   | State | The state of a workplace case. Select Work in Progress or another state that matches your configured smart assessment trigger. |
   | Assigned to | The workplace agent who completes the smart assessment. Select the agent from the list. |
   | Requested for | The user on whose behalf the service is being requested. |
   [Table 1. Workplace case form]

   {#create-a-workplace-case-with-smart-assessment__table_jhn_413_d3c}
5. **Optional:** Specify other field details.
6. Select Submit.  
   If the case matches the trigger conditions, a smart assessment instance is automatically created and attached to the workplace case.

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