---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Analytics and reporting

# Analytics and reporting for Field Service Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field Service Analytics and Reporting Solutions contain preconfigured
dashboards with actionable data visualizations to improve your business processes and
practices.
* **[Use the Field Service Management Overview dashboard](https://www.servicenow.com/docs/AStrqwCtoU1yrZ8Xvwk5AA)**   
  Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.
* **[Monitoring operations in real time](https://www.servicenow.com/docs/K9R0GlCJI1hT5_9G91yYSg)**   
  Proactively monitor critical field service trends and track cost allocations with dashboards.
* **[Contractor dashboard](https://www.servicenow.com/docs/XCyapfPJF~nRf8Ma04ZgxA)**   
  Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.
* **[Contractor dashboard in the configurable workspace](https://www.servicenow.com/docs/z4AP7xQC_9u_6Z89BMYigA)**   
  Use this dashboard to review the status of work order tasks, agent rating, and work distribution by type and state.
* **[Field Service Territory Capacity Analytics dashboard](https://www.servicenow.com/docs/RS90Ey2SD7er1S4jieXENw)**   
  Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.
* **[Scheduling Health dashboard](https://www.servicenow.com/docs/dLWr6dxpA6~Xub9m28t7Ug)**   
  Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.
* **[Field Service Safety dashboard](https://www.servicenow.com/docs/hNO1DLSo0ZwvVii8azmJNQ)**   
  Review the status of agents, tasks, and assets using the Field Service Management Covid19 map. Monitor the compliance reports of agents through the Field Service Safety dashboard.
* **[Field Service Territory Performance Analytics dashboard](https://www.servicenow.com/docs/J3lcLtoPsccMVtNxzYBMYg)**   
  Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.
* **[View work order trends topics](https://www.servicenow.com/docs/19s5Or__fAkICuzM7JXE5g)**   
  Analyze the backlog of support work orders and identify clusters of work orders that point to similar underlying issues by using Predictive Intelligence for Field Service Management.