--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Appointment booking components # Appointment booking components {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Appointment booking components The Appointment Booking feature in ServiceNow facilitates the management of appointment scheduling through an organized set of roles, properties, and tables. It enables users to create configurations for applications and services, view bookings, and manage appointments effectively. Show full answer Show less ## Key Features * **Appointment Booking Menu:** Access to modules for configuration and viewing of appointment bookings. * **Roles:** * **Appointment Booking Admin:** Configures appointment bookings for services. * **Appointment Booking Manager:** Updates and manages appointment records. * **Appointment Booking User:** Books, reschedules, or cancels appointments from the service portal. * **Properties:** Configurable settings that control aspects such as user appointment limits, availability displays, and logging behavior. * **Tables:** Storage for appointment-related data, including service configurations and appointment records. ## Key Outcomes By utilizing the Appointment Booking feature, ServiceNow customers can streamline the appointment scheduling process, ensuring efficient management and visibility of all bookings. This setup not only enhances user experience but also provides administrative control over configurations and records, ultimately leading to improved service delivery. The roles, properties, and tables for the appointment booking feature. This plugin activates the Appointment Booking Demo Data (com.snc.appointment_booking_demo) plugin which provides the demo data. Appointment booking adds the Appointment Booking menu to the application navigator and the following modules: * Appointment Booking Configuration: Use this module to create an appointment booking configuration for an application and then configurations for each service within that application. * Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment. {#appointment-booking-components__ul_zht_2hd_hbb} ## Roles {#appointment-booking-components__section_npv_wgd_hbb} Appointment booking adds the following roles. {#appointment-booking-components__table_iyg_cvj_jbb__entry__2} | Role | Description | |-|-| | Appointment booking admin \[sn_apptmnt_booking.appointment_booking_admin\] | Creates appointment booking configurations for services within an application. | | Appointment booking manager \[sn_apptmnt_booking.appointment_booking_manager\] | Creates and updates appointment booking records. | | Appointment booking user \[sn_apptmnt_booking.appointment_booking_user\] | Books appointments for services from the Customer or Consumer Service Portal. This user can also reschedule or cancel appointments and view appointment details. | [Table 1. Roles in Appointment booking] {#appointment-booking-components__table_iyg_cvj_jbb} ## Properties {#appointment-booking-components__section_mtr_4hs_fbb} Appointment booking adds the following properties. {#appointment-booking-components__table_j15_yvj_jbb__entry__2} | Property | Description | |-|-| | sn_apptmnt_booking.user_max_new_appointments_daily | The maximum number of appointments that a user can create daily. The upper limit is 100 appointments per day. * Type: Integer * Default value: 100 * Location: System Properties list {#appointment-booking-components__ul_y1q_r2t_fsb} | | sn_apptmnt_booking.max_appointments_returned | The maximum number of appointment availability windows displayed in the Select Appointment window. * Type: Integer * Default value: 100 * Location: System Properties list {#appointment-booking-components__ul_md1_h2r_qhb} | | sn_apptmnt_booking.return_unavailable_slots | Disabling this property enables you to display only available slots in the appointment window for appointment booking. * Type: True/False * Default value: true * Location: System Properties list {#appointment-booking-components__ul_gz4_qb5_wcb} | | sn_apptmnt_booking.DisableLockingOnBRLevel | Allows you to specify tables where locking is managed differently to prevent double bookings when booking appointments. Enter a list of these tables, separated by commas, to disable lock validation at the business rule level. * Type: String * Default value: (blank) * Location: System Properties list {#appointment-booking-components__ul_c31_l2n_1cc} | | sn_apptmnt_booking.DisableMaxApptLimitForUsersList | Stores a list of users (sys_ids) who are allowed an unlimited number of appointments per day. * Type: String * Default value: (empty) * Location: System Properties list {#appointment-booking-components__ul_mcn_vgn_1cc} | | sn_apptmnt_booking.fetch_next_available_slot | Toggle the flag to enable or disable fetching the next available slot on opening the new Appointment Booking modal. * Type: True/False * Default value: false * Location: System Properties list {#appointment-booking-components__ul_cbz_1nn_1cc} | | sn_apptmnt_booking.logging.verbosity | Control users logging for Appointment Booking. * Type: Choice list * Default value: error * Location: System Properties list {#appointment-booking-components__ul_aym_cvn_1cc} | | sn_apptmnt_booking.SingleConcurrentLockAppointmentConfigs | List of tables where Appointment Booking only allows one lock per time slot. Multiple concurrent locks are not supported for these tables. * Type: String * Default value: wm_order,wm_task * Location: System Properties list {#appointment-booking-components__ul_rjn_3kj_bcc} | | sn_apptmnt_booking.use_read_replica_from_ui | Creates a read replica of the Appointment Bookings (sn_apptmnt_booking_appointment_booking) table when triggered from the UI. * Type: True/False * Default value: true * Location: System Properties list {#appointment-booking-components__ul_ghn_qkj_bcc} | | sn_apptmnt_booking.use_task_activity_catalog | Enables the use of the column activity_catalog created on task_activity for querying (filters the task activities for a work order task based on appointments). ServiceNow recommends not to modify the value of the property as it affects performance of Appointment Booking. * Type: True/False * Default value: true * Location: System Properties list | [Table 2. Properties installed with Appointment booking] {#appointment-booking-components__table_j15_yvj_jbb} ## Tables {#appointment-booking-components__section_rm2_bjs_fbb} Appointment booking adds the following tables.{#appointment-booking-components__table_crw_gwj_jbb__entry__2} | Table | Description | |-|-| | Appointment Booking Service Configuration \[sn_apptmnt_booking_service_config\] | Stores service configuration records for appointment booking. | | Appointment Booking Configuration \[sn_apptmnt_booking_config\] | Stores application configurations records for appointment booking. | | Appointment Bookings \[sn_apptmnt_booking_appointment_booking\] | Stores records for all appointments, including booked, rescheduled, and canceled appointments. | | Appointment Window Configuration \[sn_apptmnt_booking_window_config\] | Store configuration setting for appointment windows. | | Appointment Window​ \[sn_apptmnt_booking_config\] | Defines appointment windows for bookings. | | Bookable Window​ \[sn_apptmnt_booking_bookable_window\] | Represents specific time slots available for booking. | | Service Configuration Mapping​ \[sn_apptmnt_booking_config_mapping\] | Configuration to map available services to territories or any conditions.​ | | Appointment Schedule​ \[sn_apptmnt_booking_schedule\] | Mapping the service configuration to appointment slots​. | | Appointment Schedule Override​ \[sn_apptmnt_booking_schedule_override\] | Stores override schedule changes. ​ | [Table 3. Tables installed with Appointment booking] {#appointment-booking-components__table_crw_gwj_jbb} * **[Advanced appointment booking components](https://www.servicenow.com/docs/yhKWl9lbCej14FIVzPZEmA)** The roles, properties, and tables for the advanced appointment booking feature. **Related concepts** * [Appointment booking](https://www.servicenow.com/docs/o3EwT4kmntgGtgash~w91Q "Appointment booking enables you to configure, manage and create appointments.") * [Configuring Appointment Booking](https://www.servicenow.com/docs/atjwp_ehveyP836p0oM_VQ "Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.") * [Managing appointments](https://www.servicenow.com/docs/Slk7ARJQoWSr~p85s~E72w "Book, reschedule, and cancel appointments for available services.")