---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order and appointment details

# View work order and appointment details as a customer {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View a list of appointments for the current user on the Customer or the Consumer
Service Portal and select an appointment to view the work order details.

## Before you begin

Role required: appointment_booking_user

## Procedure

1. Log in to the Customer or Consumer Service Portal.
2. In the portal header, click SupportAppointments to display the Appointment Listing page.
3. Click Upcoming to view a list of upcoming appointments.
4. Click an upcoming appointment to view the details on the associated work order.  
   If necessary, use the Appointment field to reschedule or cancel the appointment.

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