---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure popover fields

# Configure popover fields {#ariaid-title1}

Release version: Australia  
Updated May 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the fields that appear in task popovers across Dispatcher Workspace, including the task panel, calendar, and map markers.

## Before you begin

Role required: admin

The system property sn_fsm_disp_wrkspc.dispatcher_workspace.task_panel_card_hover_popover must be enabled to see popovers on the task card. The system property
sn_fsm_disp_wrkspc.dispatcher_workspace.calendar_event_hover_popover must be enabled to see popovers on events in the calendar. These fields are enabled by default. For more information, see [Properties installed with Field Service Management](https://www.servicenow.com/docs/1mMQLHdGZixdKQ6Y4MxeQw "System properties provided with the Field Service Management application.").

## Procedure

1. Navigate to AllField ServiceDispatcher Workspace ConfigurationTask Popover Fields.  
   The fields you configure here drive the popover displayed on the task panel, calendar, and map markers in Dispatcher Workspace. The following six fields are included by default: {#configure-popover-fields__entry__2}

   | Name | Description |
   |-|-|
   | short_description | A summary of the work order task. |
   | number | The unique identifier assigned to the work order task. |
   | expected_start | The date and time the work order task is scheduled to begin. |
   | assignment_group | The assignment group responsible for completing the work order task. |
   | location | The location where the work order task is to be performed. |
   | location.time_zone | The time zone of the location where the work order task is to be performed. |
   [ ]

2. Choose from the following.

   | Selection | Action |
   | Select New | 1. On the form, fill in the fields. 2. Select Submit. {#configure-popover-fields__ol_qd1_2dn_fjc} |
   | Select an existing field | 1. Edit the field accordingly. 2. Select Update. {#configure-popover-fields__ol_ns1_hdn_fjc} |
   |-|-|

   {#configure-popover-fields__choicetable_cn3_bdn_fjc}  
   Note:  
   Only the first 25 fields are displayed in the popover. If the configured fields exceed the maximum popover height of 800 pixels, a scroll bar appears so that dispatchers can scroll through the contents.
3. **Optional:** Select a field and update the Order value to change the order in which fields appear in the popover.  
   Note:  
   Fields are displayed in ascending order based on this value. For example, a field with an order value of 10 appears before a field with an order value of 20.

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