---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Track the current location of field service agents

# Track the current location of field service agents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the current location of agents to track their estimated time of arrival.

## Before you begin

Role required: sn_customerservice.customer and sn_customerservice.consumer

## About this task

## Procedure

1. Log in to the Customer or Consumer Service Portal.
2. Click SupportWork Orders in the portal header to view a list of work orders related to your account.
3. Click a work order number to view its related work order tasks.
4. To track the current location of an agent in the work order task record, click the work order task number.  
   The map refreshes automatically to display the latest location of an agent.

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