--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Demo Work Configuration components # Field Service Demo Work Configuration components {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Field Service Demo Work Configuration components The Field Service Demo Work Configuration components include essential elements such as tables, script includes, business rules, and a questionnaire, specifically designed for the MRI Scanner breakfix workflow. To utilize these components, the Field Service Demo Work Configuration for Break fix plugin (com.snc.fsmmriscannerbreakfixworkconfig) must be installed. Show full answer Show less ## Key Features * **Tables:** The key table added is the Work Order MRI Scanner Break fix task \[wmmriscannerbreakfixtask\], which stores workflow details. * **SM Configuration:** This includes an example workflow configuration specifically for the MRI Scanner breakfix. * **Script Includes:** * MRIScannerBreakFixUtil: Contains utility functions for managing workflows related to MRI Scanner breakfix. * MRIScannerDAO: Contains database query operations relevant to MRI Scanner breakfix use cases. * **Field Service Questionnaire:** A dedicated questionnaire for the MRI Scanner breakfix demo workflow to facilitate information gathering. * **Work Order Summary Template:** A template for summarizing work orders specifically for the MRI Scanner breakfix workflow. ## Key Outcomes By installing the Field Service Demo Work Configuration for Break fix, ServiceNow customers can effectively manage and demonstrate the workflow for MRI Scanner repairs, leading to improved service delivery and operational efficiency. The components provided enable structured handling of breakfix tasks, streamline communication, and standardize processes within field service operations. Several type of components like tables, script includes, and business rules are installed for Field Service Demo Work Configuration. Install the Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin for a Field Service Work Configurations demo workflow. For more information see [Configuring Field Service Work Configurations](https://www.servicenow.com/docs/qYZs90_NpUjBN~JvQ_mUFw "Field Service Work Configurations allows you to create work configurations for different types of work. A work configuration identifies the configurations and the data required for specific field service work."). ## Tables {#field-service-demo-work-config-components__section_dtw_dw3_qfc} Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following table.{#field-service-demo-work-config-components__table_byc_cx3_qfc__entry__2} | Table | Description | |-|-| | Work Order MRI Scanner Break fix task \[wm_mri_scanner_break_fix_task\] | Stores the details about the example workflow for Work Configurations. This table is added when Field Service Demo Work Configuration for Break fix is installed. | [Table 1. Table installed with Field Service Demo Work Configuration] {#field-service-demo-work-config-components__table_byc_cx3_qfc} ## SM Configuration {#field-service-demo-work-config-components__section_u1v_5wp_rfc} Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following SM Configuration.{#field-service-demo-work-config-components__table_ejn_qxp_rfc__entry__2} | SM Configuration | Description | |-|-| | MRI Scanner Break fix | Field Service Configuration example workflow for MRI Scanner breakfix. | [Table 2. SM Configuration added with Field Service Demo Work Configuration] {#field-service-demo-work-config-components__table_ejn_qxp_rfc} ## Script includes {#field-service-demo-work-config-components__section_xs5_xpn_qfc} Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following script includes.{#field-service-demo-work-config-components__table_zvc_5qn_qfc__entry__2} | Script includes | Description | |-|-| | MRIScannerBreakFixUtil | Utility functions for handling MRI Scanner breakfix workflows. Note: This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed. | | MRIScannerDAO | DAO file that contains queries to handle database operations for MRI Scanner breakfix use-cases. Note: This script include is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed. | [Table 3. Script includes added with Field Service Demo Work Configuration] {#field-service-demo-work-config-components__table_zvc_5qn_qfc} ## Field Service Questionnaire {#field-service-demo-work-config-components__section_nh4_nn4_qfc} Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following questionnaire.{#field-service-demo-work-config-components__table_wgd_f44_qfc__entry__2} | Field Service Questionnaire | Description | |-|-| | MRI Scanner Break fix - Questionnaire | Field Service questionnaire for MRI Scanner breakfix demo workflow for Work Configurations. Note: The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed. | [Table 4. Field Service Questionnaire installed with Field Service Demo Work Configuration] {#field-service-demo-work-config-components__table_wgd_f44_qfc} ## Work order summary template {#field-service-demo-work-config-components__section_lcj_1t4_qfc} Field Service Demo Work Configuration for MRI Scanner breakfix workflow adds the following work order summary template.{#field-service-demo-work-config-components__table_mfn_wt4_qfc__entry__2} | Work order summary template | Description | |-|-| | Break fix - Field Service Work Order Summary | Work order summary template for MRI Scanner breakfix example workflow for Work Configurations. Note: The questionnaire is available only if Field Service Demo Work Configuration for Break fix (com.snc.fsm_mri_scanner_breakfix_work_config) plugin is installed. | [Table 5. Work order summary added with Field Service Demo Work Configuration] {#field-service-demo-work-config-components__table_mfn_wt4_qfc}