---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change schedule attributes

# Change schedule attributes for agents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the schedule attributes for your agents, offering the flexibility needed for specific work order tasks.

## Before you begin

Role required: wm_dispatcher, wm_manager, sn_fsm_tp.fsm_territory_planner, sn_fsm_tp.fsm_territory_resource_manager, wm_admin

## About this task

Ensure the Territory Planning plugin is activated. For more information, see [Activate Field Service Territory Planning](https://www.servicenow.com/docs/b2toq2Qgk0l9~vSPMY5oXA "You can activate the Field Service Territory Planning plugin (com.snc.fsm_territory_planning) for Field Service Management if you have the admin role. The application includes demo data and installs related applications and plugins if they are not already installed.").

## Procedure

1. Navigate to AllField ServiceDispatchingAgents.
2. Select the user for whom you want to add or change the schedule attributes.
3. Select the Resource Schedule Attributes related list.  
   Note:  
   You can switch the agent's user profile view to FSM Profile or add the Resource Schedule Attributes related list to the form if it doesn't appear by default.
4. Perform one of the following actions:
   * Select New to add a new schedule attribute.
   * Click the name of an existing record to modify it.
5. In the form, fill in or update the fields.
6. Select Submit.  
   The `Resource Schedule Attributes` table is updated.

## Result

The scheduling mechanisms consider an agent's schedule attributes from the `Resource Schedule Attributes` table for the given day.

*[\>]: and then