---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Workforce Optimization

# Workforce Optimization {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enhance the quality and efficiency of your teams using smart scheduling, team structure,
and real-time refreshing single scores. Assess the quality of tasks completed, recommend skills
for agents, and train them to address skill gaps.
**Related concepts**   

* [Configuring Workforce Optimization for Field Service](https://www.servicenow.com/docs/YRUEHejm6sx9O83EjtdY7Q "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.")