---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add work notes or comments

# Add work notes or comments with the activity stream {#ariaid-title1}

Release version: Australia  
Updated May 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Quickly add work notes or comments to a work order task using the contextual side panel. Save time and add information while staying in Dispatcher Workspace.

## Before you begin

Role required: wm_dispatcher

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select the info icon on a work order task card.
4. From the contextual side panel, select the Activity tab.
5. Choose from the following options

   | Selection | Action |
   | Work Notes | View work notes that have been added to the task or add work note. |
   | Comments | View comments that have been added to the task or add comment. |
   |-|-|

   {#activity-stream-csp__choicetable_gy1_3j4_djc}  
   Note:  
   Select Stacked view to see the work notes and comments on top of each other instead of as separate tabs.
6. **Optional:** Select Summarize to get a summary of the activity stream from Now Assist.  
   Note:  
   The task summarization skill must be enabled for the user to see this option.

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