---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign an adhoc agent

# Assign an ad hoc agent to the crew on a work order task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add ad hoc members to a work order task that requires a crew.

## Before you begin

Role required: wm_dispatcher

## About this task

You can add ad hoc agents to work on a crew task. These agents join the crew members to work on the task but aren't part of the crew.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. SelectDispatcher Workspace.
3. Open the work order task to which you want to assign ad hoc agents.
4. In the Assignees related list, select Add.
5. On the form, fill in the fields.

{#add-adhoc-agent-crew__table_hxp_5xq_spb__entry__2}

| Field | Description |
|-|-|
| Assignee | Name of the agent you want to add. |
| Role | Role assigned to the newly added resource. For example, member or leader. |
[Table 1. Create New Task Assignee form]

{#add-adhoc-agent-crew__table_hxp_5xq_spb}

6. Select Save.

## Result

An ad hoc agent is added to the crew task.

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