---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add default agent schedule

# Add a default agent work schedule {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.

## Before you begin

Role required: wm_dispatcher

The `Allow Dynamic Scheduling to only use work schedule/WFO` system property must be set to `false` before adding a default agent work schedule. Contact your administrator to update this system
property. For more information, see [Dynamic scheduling system properties](https://www.servicenow.com/docs/t4xCP23RbR6ILHnQ3A6Gjg "Set up properties to customize the behavior and functionality of the dynamic scheduling process according to your organization's needs.").

## Procedure

1. Navigate to AllField ServiceDynamic Scheduling AdministrationConfiguration.
2. The Work Order Task Dynamic Scheduling Config form opens.
3. Select the Lookup using list icon (![lookup icon]()).
4. Select a schedule.
5. Select Update.

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