---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add constraints to a policy

# Add constraints to a policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add constraints to Schedule Optimization policies to define the mandatory conditions technicians must meet to be considered for a task.

## Before you begin

Role required: wm_admin

## About this task

Constraints are mandatory conditions embedded in policies that determine whether an assignment group can be considered for a task. If an assignment group does not meet a constraint, it is excluded from consideration. For
example, if the Enable Mandatory Skills constraint is active, only assignment groups with agents who have the required skills are considered for task assignments. For a list of constraints, see [Objectives and constraints used with Schedule Optimization](https://www.servicenow.com/docs/VU4D0kwB_4HhRLse4s8kBA "Objectives and constraints are optimization features that determine how tasks are assigned to technicians in Schedule Optimization.").

## Procedure

1. Navigate to AllSchedule OptimizationAdministrationPolicies.
2. Select the policy.
3. Select the Constraint tab.
4. Select New.
5. In the Optimization Features field, select the Lookup icon (![Lookup icon.]()) and select the constraint to add.
6. Select Submit.

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