---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up a connection and credential

# Set up a connection and credential for Beans.ai travel estimate provider {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a connection and credential record to use Beans.ai for your travel time estimates.

## About this task

To integrate Beans.ai with, you must provide your Beans.ai credentials. Beans.ai operates under a bring your own license (BYOL) model, which means:

* You must have an active Beans.ai account.
* Obtain your credentials (API Key and Secret) directly from Beans.ai.
* Use the Create New Connection \& Credential link.

{#create-a-connection-and-credential-for-beans-ai__ul_vzn_wrt_fhc}  
Note:  
For detailed steps on creating a Beans.ai account or retrieving your credentials, refer to Beans.ai's official documentation or contact their support team.

## Before you begin

Role required: wm_admin

## Procedure

1. Navigate to AllIntegrationHubConnection and CredentialsConnection and Credentials Aliases
2. Select Beans.ai.
3. In the related links section, select Create New Connection \& Credential.
4. Enter the connection and credential information.
5. Select Create.
6. **Optional:** Limit the number of location points for each inquiry to Beans.ai.  
   For more information, see [Schedule Optimization properties](https://www.servicenow.com/docs/b6s16sFP4SERqycnP3bFNQ "You can set parameters that control how optimization runs.").
{#create-a-connection-and-credential-for-beans-ai__steps_sbx_bjj_fzb}

## What to do next

[Configure travel time estimates with Beans.ai](https://www.servicenow.com/docs/~vJwpHNTrt2a2hy_u_I~LQ "Use a third-party travel estimate provider, such as Beans.ai, to improve the accuracy of travel time estimates in Schedule Optimization.").
**Related concepts**   

* [Configuring Google Maps API keys](https://www.servicenow.com/docs/t_CNygTY8kP1PKQc0NjwSQ "Google Maps API keys are essential for accessing and utilizing the features provided by the Google Maps Platform in Field Service Management.")

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