---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Quick task and calendar filters

# Quick task and calendar filters {#ariaid-title1}

Release version: Australia  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Quick task and calendar filters

Quick task and calendar filters in Dispatcher Workspace allow ServiceNow customers to narrow down work order tasks shown in the task panel and calendar using specific criteria.
These filters help dispatchers focus on relevant tasks by applying conditions such as skill requirements, parts availability, SLA breach status, task state, and scheduling windows.
Show full answer Show less  

## Key Features

* **Filter Application:** Filters apply to both the task panel and calendar but behave differently: the task panel excludes tasks that don't match, while the calendar dims non-matching tasks without removing them.
* **Filter Criteria:** Five criteria are available---State, Window End (date/time), Skill, Parts, and SLA Breach---each supporting specific operators like Include Any, Include All, Exclude All, Contains, Starts With, Before, After, and Between.
* **Skill Criterion Specifics:** Evaluates only the presence of a skill on a task, ignoring skill level, mandatory status, or expiration.
* **Filter Logic:** Customers select either AND or OR logic applied uniformly across all chosen criteria. Base task filters always combine with selected criteria using AND logic. For example, with OR logic: (Base Filter) AND (Skill OR Window End OR SLA).
* **Performance Considerations:** Using complete words in Skill or Parts filters with Contains or Starts With improves accuracy and performance. AND logic is more efficient than OR, especially when filtering on related records. Avoid combining many criteria with OR to maintain responsiveness.
* **Customization and Defaults:** Filters can be saved independently as defaults for the task panel or calendar, or scoped to apply to both simultaneously.

## Practical Use for ServiceNow Customers

ServiceNow customers using Dispatcher Workspace can leverage quick task and calendar filters to efficiently manage and dispatch work orders by narrowing down tasks to those most relevant. By understanding how filters differ between the task panel and calendar, and by applying appropriate filter criteria and logic, dispatchers can improve their workload visibility and responsiveness. Customers should design filters thoughtfully to balance specificity with performance, using AND logic and complete search terms when possible.  
Quick task filters narrow the tasks in the task panel and the calendar in Dispatcher Workspace using criteria such as skill, parts, and SLA
breach.

A quick task filter is a set of one or more conditions that determines which work order tasks are relevant to a dispatcher. Quick task filters apply to the task panel and the calendar. Both can use the same criteria and operators, or
different ones. Each can be saved as a default independently, or scoped to apply to both at once.

The task panel and the calendar respond differently. A quick task filter removes
non-matching tasks from the task panel list. A quick calendar filter never removes
anything, it dims out the tasks and events that don't match the criteria.

Five criteria are available: State, Window End, Skill, Parts, and SLA Breach. Each supports its own subset of operators, depending on the type of value it matches. Window End is a date and time field, so it uses Before, After,
and Between. The remaining criteria use operators such as Include Any, Include All, Exclude All, Contains, and Starts With. The Skill criterion evaluates only whether a skill is present on the task. It doesn't consider whether
that skill is mandatory, what skill level it requires, or its expiration status.

## Filter logic {#quick-filters-dw__section_filter_logic}

The selected logic operator (AND or OR) applies only to the filter criteria you
select. All selected criteria use the same operator --- mixed logic isn't
supported.

Task-based filters (Pending Dispatch, All Active Tasks, and similar base filters) are evaluated using AND logic against the selected filter criteria. This holds regardless of which operator you pick for your own
selections.

If you select AND:

    Task Base Filter
                    AND
                    (Skill Filter AND Window End Filter AND SLA Filter ...)

If you select OR:

    Task Base Filter
                    AND
                    (Skill Filter OR Window End Filter OR SLA Filter ...)

## Building efficient filters {#quick-filters-dw__section_building_efficient_filters}

When using the Skill or Parts filters with the Contains or Starts With operators,
enter complete words whenever possible. Avoid using only a few characters, as this
can return a broader set of results and may impact performance.

Adding more filter criteria increases the time it takes to return results,
especially when combining several criteria that search across related records,
such as Skill or Parts. Using AND performs better than OR. For the best
performance, apply AND logic when it meets your needs and avoid combining too many
of these related-record criteria at once.

OR across multiple filters is supported, but it can slow down results, especially with a base filter that returns many tasks, such as All Active Tasks.
**Related tasks**   

* [Apply a quick task filter](https://www.servicenow.com/docs/bEE8A6sSSSm4oElYeZIHhg "Filter the tasks in the task panel using criteria such as skill, parts, and SLA breach.")
* [Apply a quick calendar filter](https://www.servicenow.com/docs/j3MvKCcBk5fL_hkVDBalww "Filter the tasks shown on the calendar using criteria such as skill, parts, and SLA breach.")
* [Create a custom quick task filter](https://www.servicenow.com/docs/L9M8FiBldBVZgXHD1fFTdQ "Add a custom filter criterion to the quick task and calendar filters.")