---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View run summaries

# View Schedule Optimization run summaries {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View run summaries to monitor the status and results of Schedule Optimization runs.

## Before you begin

Schedule Optimization must be configured and at least one optimization run must have been triggered.

Role required: wm_admin

## Procedure

1. Navigate to AllSchedule OptimizationRun Summaries.
2. Review the list of optimization runs.  
   Each row represents one optimization run.
3. Select the Filter icon (![filter icon]()) to filter or sort the list to find specific runs.  
   * Filter by run type (batch or intraday)
   * Filter by status
   * Sort by start or end time
   {#view-optimization-run-summaries__ul_nwr_nlz_m3c}
4. Select the Run ID to view detailed information about the optimization run.  
   The record displays:
   * Optimization objectives and constraints applied
   * Run status and sub-states such as awaiting details, generating details, or details generated
   * Task states: Optimized, assigned, unassigned, unchanged, or error
   * Assignment group or territory states: Optimized or error
   * Technician errors: Technicians not sent for optimization due to errors
   * Start and end times
   * Travel estimate configuration data used for the optimization run
   * Qualifiers considered for the run and qualifiers dropped from the run
   * Tasks considered for the run
   * Assigned and unassigned tasks with the reason they were not assigned
   {#view-optimization-run-summaries__ul_cgb_zll_23c}
5. Select the Technicians tab to view technicians that were dropped from the optimization run.  
   Dropped technicians are technicians that the system excluded before sending data to the optimization engine because they don't have valid work schedules. Each dropped technician appears with an Error status and the reason for exclusion in the Resource Notes field.
6. Select the Work Order Tasks tab to view tasks from the optimization run, including tasks that were assigned, unchanged, considered but not optimized, and dropped due to invalid data.  
   Tasks with an Unchanged status are conflict tasks that the optimization engine couldn't assign because the suggested assignment overlapped with an existing assignment for the same technician. The reason appears in the Resource Notes field.

## Result

The run summary details help you identify successful runs and address any issues that need attention.
**Related concepts**   

* [Configuring Schedule Optimization](https://www.servicenow.com/docs/7a5Fh10ARrNdhXjj7hCMLQ "Use Schedule Optimization to automate task assignment, create efficient schedules, and respond to changing conditions as they occur throughout the day.")
* [Optimizing technician schedules at set intervals](https://www.servicenow.com/docs/EC8Hq2ThCc0PkD3aupKChw "Efficiently reassign tasks and maximize productivity by continuously running schedule optimization at selected intervals throughout the day.")

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