---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Reference

# Field Service Management reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin.
* **[Components installed with Field Service Management](https://www.servicenow.com/docs/scNNo62_7gHn9vPKhlSpCg)**   
  Several types of components are installed with Field Service Management.
* **[Roles required for Field Service Guided Setup](https://www.servicenow.com/docs/ZBblVJyh0~aKdsAK9ITTTw)**   
  Different roles are required to perform various steps in Field Service Guided Setup.
* **[Section 508 compliance features](https://www.servicenow.com/docs/lzLey3oonT2hwvfMe_hZxA)**   
  You can view and interact with the certain Field Service features using Section 508 compliance features.
* **[Work order task fields in the Field Service Contractor application](https://www.servicenow.com/docs/kznHV3MXkOkM4WINU_gwDg)**   
  The Details tab in a work order task provides information about a task that helps an agent or manager to understand the task scope.
* **[Components installed with additional plugins for Field Service Management](https://www.servicenow.com/docs/xc0D9nGdUmKVsa86YgIoow)**   
  Several types of components are installed with the additional plugins for the Field Service Management application.
* **[Schedule Optimization components](https://www.servicenow.com/docs/qDZU398Wr0hCWDh~iuayvw)**   
  Components installed with Schedule Optimization include tables, roles, constraints, objectives, and properties.
* **[Schedule Optimization travel estimate providers](https://www.servicenow.com/docs/3lVsXmUKli_~pkRzgR~VFw)**   
  Travel estimate providers used by Schedule Optimization.
* **[Intra-day schedule automation flows and subflows](https://www.servicenow.com/docs/va9hlepqyBeojvpiKkKOpw)**   
  The flows and subflows for configuring intra-day schedule automation.
* **[Task assignees table for crew members or equipment](https://www.servicenow.com/docs/PTvJyFvTGHY_G3WZPipNlA)**   
  The task assignees table shows all the crew members or equipment assigned to a given work order task.
* **[Calendar event icons in Dispatcher Workspace](https://www.servicenow.com/docs/K9rfHRAZ2EnXkSPXIpvokg)**   
  Become familiar with the icons on calendar events to identify what they indicate.
* **[Map iconography in Dispatcher Workspace](https://www.servicenow.com/docs/D1pBc968e67GdMNQb9Mhdg)**   
  Unique map pins and icons in the dispatch map that mark the location of tasks and agents.
* **[Linear Assets Support properties](https://www.servicenow.com/docs/bcdYxJLAnOFRmBb4t~YyUA)**   
  Linear assets support for Field Service Management uses the following system properties, which are located in the System Properties \[sys_properties\] table.
* **[Advanced resource filter tables](https://www.servicenow.com/docs/yowFUWBEzzC2vGU8UGBbxA)**   
  The tables that contain the values administrators must enable for dispatchers to use to create resource filters can be found listed below.
* **[Data model for denormalized tables in Field Service Management](https://www.servicenow.com/docs/4knxKIP_NimfSkbBWUHWOA)**   
  Use the table below to reference the Field Service Management weekly resource span denormalized table.
* **[Learn about appointment availability settings](https://www.servicenow.com/docs/3bBVc2k0f5ZodESK3hF7BQ)**   
  Settings in the application configuration determine how the appointment booking feature determines availability.
* **[Learn about task assignment](https://www.servicenow.com/docs/yZFPQH8dStUyAoPNs5JK4Q)**   
  The application configuration works with the Field Service Management configuration for task assignment.
* **[Learn about triggers for work schedules](https://www.servicenow.com/docs/0u5r0Rp5277p~U0TEIFDDQ)**   
  Trigger types determine the initiation of the execution of the work plan.
* **[Field Service Management script includes](https://www.servicenow.com/docs/oHBdJ40AzJGx1sesqKBzzQ)**   
  Script includes used in Field Service Management help configure agent scheduling, dispatch operations, part management, integrations, and more.
* **[Field Service Management questionnaires](https://www.servicenow.com/docs/sAj4FSCdR7DGtBX71GGM9A)**   
  Both survey-based and Smart Assessment questionnaires are available in the ServiceNow Agent mobile application. If a questionnaire is configured as mandatory for a work order task, the task can't be closed until the questionnaire is completed.
* **[GeoJSON format requirements for territory geographies](https://www.servicenow.com/docs/wRU0Le2bzWS81ZpMALD4oA)**   
  GeoJSON format requirements define the structure, geometry types, and coordinate rules that territory geographies must follow.
* **[Field Service Management glossary](https://www.servicenow.com/docs/VCnZKcJJ~wxAH8q8r~Ix7A#glossary-fsm)**   
  Learn about terms and concepts that are unique to Field Service Management.