---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Sidebar for the Field Service Mobile Agent app

# Activate Sidebar for the Field Service
Mobile Agent application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.{#activate-sidebar-mobile__activate-sidebar-mobile-info}

## Before you begin

Role required: admin  
Note:  
Sidebar is a ServiceNow AI Platform® capability. For more information on configuring Sidebar, see [Configuring Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

For more information on how Sidebar works, see [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## About this task

Activating this plugin enables the Sidebar feature on the Mobile Agent application.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-sidebar-mobile__find-plugins-cmd}
2. Find the Sidebar for Field Service Management plugin (sn_fsm_sidebar) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-sidebar-mobile__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-sidebar-mobile__steps_fss_n13_2cc}
**Related tasks**   

* [Start a Sidebar discussion on the Mobile Agent application](https://www.servicenow.com/docs/9RaxlLHPxjtZg~wm_B6xOA "Create and view Sidebar discussions on the Mobile Agent application.")
* [Summarize a Sidebar discussion on the ServiceNow Agent application](https://www.servicenow.com/docs/_vnKKlleGxL5IXwVnJFm3w "On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management (FSM) application.")

*[\>]: and then