---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure special handling notes in the Now Mobile Agent app

# Configure special handling notes for the Now Mobile Agent application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use special handling notes to notify users about important information on an
individual work task.

## Before you begin

Role required: sn_shn.admin

## Procedure

1. Navigate to AllSpecial Handling NotesConfiguration.
2. Click New.
3. Select a table in the Table name field.
4. If desired, select one or more Related Fields.
5. Click Submit.
6. To modify special handling notes properties, see [Configure special handling
   notes properties](https://www.servicenow.com/docs/access?context=t_EnableOnScreenAlertProperties&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
{#configure-shn-fsm-mobile__steps_ckx_sxc_kjb}

*[\>]: and then