--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # ServiceNow Agent mobile app # Completing work on the ServiceNow Agent mobile application {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Completing work on the ServiceNow Agent mobile application The ServiceNow Agent mobile application empowers field service technicians and managers to efficiently manage and complete work order tasks from anywhere. This mobile solution supports a wide range of activities essential for field service operations, enhancing productivity, communication, and accuracy in task management. Show full answer Show less ## Key Features * **Time Sheets:** Create and submit time sheets and log hours directly from the mobile device to ensure accurate billing and reporting. * **Personal Events:** Schedule personal events to avoid conflicts with work tasks. * **Create Tasks:** Technicians can create new work order tasks on the go if additional work is identified. * **Task Prioritization:** Plan daily schedules, view detailed task information including client and location details. * **Location Tracking:** Track technician location to inform customers of arrival times and allow dispatchers to monitor schedules. * **Inventory Management:** Locate, request, and transfer parts from warehouses or other technicians, and record equipment usage for billing and inventory. * **Equipment Management:** Check in/out equipment and report any broken tools using the app. * **Field Service Contractor Support:** Managers and technicians from contractor companies can view and manage assigned tasks via the mobile app. * **Crew Management:** Add equipment to crews and manage crew memberships within the app. * **Push Notifications:** Receive real-time updates on new task assignments and other relevant task or group changes. * **Sidebar Discussions:** Communicate with customers or peers for additional information directly at task locations. * **Job Site Maps:** Access maps and step-by-step directions to job sites through the app. * **Linear Asset Management:** Manage work order tasks related to linear assets to streamline maintenance and inspections. * **Playbooks:** Follow guided workflows for completing work order tasks efficiently on mobile. * **Virtual Conferencing:** Schedule or initiate Zoom or Microsoft Teams meetings directly from the app. * **Knowledge Articles:** Search and access troubleshooting guides, manuals, FAQs, and check team member status and schedules. * **Offline Capability:** Download data for offline access at job sites without internet, with automatic syncing once reconnected. * **Task Closure:** Close work order tasks as complete immediately after finishing the work. ## Key Outcomes By leveraging the ServiceNow Agent mobile application, field service teams can expect improved operational efficiency, better communication, and accurate reporting. The app ensures technicians have all necessary information and tools at their fingertips, enabling timely task completion and enhanced customer satisfaction. Managers gain real-time visibility into field activities, allowing for better scheduling and resource management. Offline functionality and integrated virtual conferencing further support seamless field operations regardless of connectivity or location. Field service technicians and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere. ## Using overview {#Use-mobile-app-fsm__section_djm_tgp_5fc} Completing work order tasks on ServiceNow Agent can include one or more of the following activities. * [Time Sheets in ServiceNow Agent](https://www.servicenow.com/docs/dUzp7qR~auJOXNA7P1xydA "You can access and manage your time sheets from a mobile device.") Create and submit time sheets, log hours, and more all from your mobile device for accurate billing and reporting. * [Personal events in ServiceNow Agent](https://www.servicenow.com/docs/XtdGq8amVEiW2jmA9oRAPw "Field service agents can view events and create and edit personal events in the Mobile Agent.") Create a personal event, like a doctor's appointment, on your mobile device so you don't get a task scheduled during your appointment. * [Create a task on ServiceNow Agent](https://www.servicenow.com/docs/JgC4Fe1mJMfsNa5ybSIkwg "As an agent, create work order tasks using the ServiceNow Agent application.") Field service technicians can create work order tasks from their mobile device in case there is some work that was missed when the work order was created. * [Prioritizing on ServiceNow Agent](https://www.servicenow.com/docs/4p7xYgAkcdGB1Kl82uzM6g "Accept or reject tasks, assign tasks to yourself and plan your schedule for the day, view task details, schedule, and task location, or close a work order task using your mobile application.") Field service technicians can plan their schedule for the day, view task details including client details, location, and requirements, and more. * [Tracking your location on ServiceNow Agent](https://www.servicenow.com/docs/tK0ahr~pQdHr3W6bEUCwuA "Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks.") Use location tracking so the customer knows when you will arrive. This also helps dispatchers quickly see if your travel time has made you behind schedule. * [Inventory on ServiceNow Agent](https://www.servicenow.com/docs/WklmFlZNIUf5U8Xke6pazg "Field service agents can locate, request, and transfer parts from other agents or warehouses for the current and future work order tasks.") Field service technicians can locate, request, and transfer parts from other technicians or warehouses for current and future work order tasks, and record any equipment or tools used for billing or inventory purposes. * [Equipment on ServiceNow Agent](https://www.servicenow.com/docs/KtG3YyGm6_jSiyTDx4isKw#update-equipment-statuses-with-the-now-mobile-agent-application "Check in, check out, or report broken equipment using the My Equipment applet in the ServiceNow Agent mobile app.") Check in, check out, or report broken equipment using the Mobile Agent app. * [Field Service Contractor for mobile](https://www.servicenow.com/docs/dX5duF2~czYFJieEYZ2cQg "Managers and agents of contractor companies can use the Field Service Contractor for mobile application to view and manage the work order tasks assigned to them.") Managers and technicians of contractor companies can use the Field Service Contractor for mobile application to view and manage the work order tasks assigned to them. * [Crew on ServiceNow Agent](https://www.servicenow.com/docs/FEhw4pZv4ES4TtwwGujfPA "Add equipment or members to your crew using the ServiceNow Agent application.") Add equipment to crews, manage crew membership, and more on the Mobile Agent app. * [Push notifications on ServiceNow Agent](https://www.servicenow.com/docs/sSKvftlHwqyrTlKV~cn2Zg "Assign tasks and send reminders to Field Service agents using push notifications.") Field service technicians, managers, and dispatchers can use push notifications to receive and acknowledge new task assignments and stay informed of any other updates related to tasks, groups, or individual agents. * [Start a Sidebar discussion on the Mobile Agent application](https://www.servicenow.com/docs/9RaxlLHPxjtZg~wm_B6xOA "Create and view Sidebar discussions on the Mobile Agent application.") Connect with your customers or peers using the Mobile Agent app to get more information when you're at a task location. * [View job site maps on ServiceNow Agent](https://www.servicenow.com/docs/Ytf6hyX6KNQKRLJ3973kyQ "View a map of the job site and get directions to the specific on-site location.") View a map of the job site, or get step-by-step directions all from the Mobile Agent app. * [Linear assets on ServiceNow Agent](https://www.servicenow.com/docs/sn62qN6p5bzAzoyJSpk6~A "Manage work order tasks for linear assets to ensure efficient and effective maintenance and inspection processes.") Manage work order tasks for linear assets for an efficient and effective maintenance and inspection processes. * [Playbooks on ServiceNow Agent](https://www.servicenow.com/docs/skSnhWuqvts4QH0EcGzVrA "Playbooks for the ServiceNow Agent application provide a guided experience for completing work order tasks on a mobile device.") Playbooks for the Mobile Agent application provide a guided experience for completing work order tasks on a mobile device. * [Virtual Conferencing on ServiceNow Agent](https://www.servicenow.com/docs/AjN4J~SZMbI355tkTjEFew "Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.") Schedule or start a Zoom or Microsoft Teams meeting from the Now Mobile Agent application. * [Knowledge articles on ServiceNow Agent](https://www.servicenow.com/docs/KyiuRPWRlCGAN6DOQ4rnOw#access-information-you-need-mobile "Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.") Search and access troubleshooting guides, manuals, FAQs, and relevant knowledge articles, and see when your team members are on-site and if they are on schedule. * [Working offline on ServiceNow Agent](https://www.servicenow.com/docs/1C~pvcXdwW_yJTwWY~mIHw#work-offline-fieldservice-mobile "When you are at a task site that doesn't have an internet connection, you can work on field service tasks, record time, track asset usage, create part requirements, and complete work orders and tasks using the ServiceNow Agent application.") Download field service data to the application cache so you can still use the information in a work order task when you're at a task site without an internet connection, and sync data once reconnected. * [Closing tasks on Mobile Agent](https://www.servicenow.com/docs/hnUaIbhQeX~R7EXAl~9viA#close-wo-wot-mobile "A work order is automatically closed when all work order tasks associated with it have been closed.") Close a work order task as complete after you finish the work required for the task. {#Use-mobile-app-fsm__ul_mj4_vgp_5fc} **Related tasks** * [Configure the Now Mobile Agent application](https://www.servicenow.com/docs/GBk7jzNLjoJ99pnbeXPDGg "Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.")