---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure

# Configure ServiceNow Otto for Field Service Management (FSM) {#ariaid-title1}

Release version: Australia  
Updated May 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
If you have the admin role, you can configure ServiceNow Otto for Field Service Management (FSM) application so that users can generate work order summaries and knowledge articles, or summarize Sidebar discussions.

## Before you begin

Role required: wm_admin

## About this task

Use the AI Admin Hub console to configure ServiceNow Otto for FSM. This console contains everything that you need to install the plugins and configure the generative AI skills. For more information, [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

The following table lists the features and skills that you can access from the AI Admin Hub console.  
{#configure-now-assist-fsm__table_ipf_bbd_wyb__entry__2}

| FSM feature | Skills |
|-|-|
| Work Order Task | Work Order Task Summarization |
| Knowledge | KB generation |
| Chat | Sidebar summarization |
[Table 1. FSM feature in the AI Admin Hub console]

{#configure-now-assist-fsm__table_ipf_bbd_wyb}

The ServiceNow large language model (Now LLM Service) is currently the only provider for ServiceNow Otto skills.

## Procedure

1. If necessary, install the ServiceNow Otto for FSM plugin (sn_fsm_gen_ai).  
   For information about the installation process, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
2. Navigate to AllAI Admin HubAI Skills.
3. In the product panel, select FSM under Customer.  
   All the skills available for FSM are displayed.
4. **Optional:** On the feature card that is associated with the skill that you would like to activate, select View details.
5. After reviewing the skill details, select Activate skill on the skill card.
6. Select the inputs or triggers for the selected skill.  
   For more information about the inputs and triggers for each skill, see [Skill inputs for ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/4SF0VY0ULvQUo5aah2wpzw "Use the inputs for each skill to configure how a skill is used.").
7. After configuring the required fields under the General details and Choose input tabs, select Save and continue.
8. Select the Define availability tab.
   * Select Skill is always available to enable the skill everywhere it is available.
   * Select Customize skill availability to manually set the conditions for when the skill is available.
   {#configure-now-assist-fsm__choices_n4g_4yh_b1c}
9. After configuring skill availability, select Save and continue.
10. Select the Select display tab.
    * Select In-product to display the skill on the Mobile Agent app.
    * Select ServiceNow Otto panel to display the skill in the ServiceNow Otto panel.
    {#configure-now-assist-fsm__choices_yvz_2g3_b1c}
11. After configuring the display for the selected skill, select Save and continue.
12. In the Review and activate tab, review your choices and select Done to complete the configuration.  
    Your skill is configured.
13. Configure the Generate closure notes UI actions.  
    To complete activation for the work order task summarization skill, you must enable the Generate closure notes UI actions for the Close complete and Close incomplete states. For more information, see [Configure the Generate closure notes UI action](https://www.servicenow.com/docs/U87EUfrux6s_pfjjXhtgbg "Add generative AI-specific functionality to the task closure screens by configuring the Generate closure notes UI action that is included with the ServiceNow Otto for Field Service Management (FSM) application.").
**Related topics**   

* [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configuring plugins and skills in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

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