---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure Create Work Order agentic workflow for ServiceNow Otto

# Configure Create Work Order agentic workflow for ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Create Work Order AI agent and agentic workflow to appear in the ServiceNow Otto panel.

## Before you begin

Role required: wm_admin

## About this task

The Create Work Order agentic workflow allows users to create work orders from the ServiceNow Otto panel. The Create Work Order AI agentic workflow is not activated by default, and must be configured to appear in the ServiceNow Otto panel.

## Procedure

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select the Agentic workflows tab.
3. Select Create work order.
4. Select Select channels and status.
5. Allow the agentic workflow to be available through the ServiceNow Otto panel.  
   The agentic workflow is enabled in the ServiceNow Otto panel. If the option isn't available, you must enable the panel first. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
6. Select Save and test.

## Result

The Create Work Order agentic workflow will appear in the ServiceNow Otto panel. The workflow can be triggered by asking ServiceNow Otto to create a work order, or by selecting the Create Work Order option. For more information, see [Create a work order using ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/o2~HEl8_~WMDBz23wYD1eg "Use ServiceNow Otto for Field Service Management (FSM) to create a work order from a text description or an image of the issue.").

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