---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a work order

# Create a work order using ServiceNow Otto for Field Service Management (FSM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto for Field Service Management (FSM) to create a work order from a text description or an image of the issue.

## Before you begin

Role required: wm_qualifier or wm_dispatcher or wm_agent

## About this task

Note:  
Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

## Procedure

1. Select the ServiceNow Otto panel icon ![]().
2. Select Create work order, or ask AI to create a work order.
3. Provide a description of the issue for the work order.  
   The work order is created.
4. **Optional:** Upload a photo of the issue instead of providing a text description.  
   The AI agent extracts relevant information from the image to populate work order fields.