---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customizing a skill

# Customizing a skill {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With an admin role, you can customize the Work Order Task Summarization and KB generation skills, enabling technicians to use them in the Configurable Workspace and in Core UI.

## Configuration overview {#customize-a-skill__section_q14_b2d_yfc}

You can customize the following skills:

* [KB generation](https://www.servicenow.com/docs/1h33cQnq3MJHwuqwBHq39Q "As an admin, you can clone the KB generation skill and customize the input fields.")
* [Work order task summarization](https://www.servicenow.com/docs/d4zcABTHWn8k2BNypZPEUg "As an admin you can clone the Work order task summarization skill, then access the skill in the ServiceNow Otto for FSM skill kit, and update the prompts.")
{#customize-a-skill__ul_fb3_d2d_yfc}