--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Field Service Manager Mobile # Field Service Manager Mobile {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Field Service Manager Mobile Field Service Manager Mobile is a centralized mobile interface designed for managers with thewmmanagerorterritorymanagerroles to efficiently manage Field Service Management (FSM) tasks and agents from their mobile devices. Accessible via the Now Mobile Agent app after the Field Service Manager Mobile plugin installation, it restricts managers to viewing and editing information only for agents within their assigned groups or territories. Show full answer Show less ## Key Features * **Agent and Task Management:** View and manage work orders, agent schedules, contact information, and task assignments for technicians under your supervision. * **Task Operations:** Create new work order tasks, reassign tasks to different agents as needed, and save tasks for later review. * **Search and Filter:** Quickly search for technicians or specific tasks, and filter agents or their tasks to streamline management activities. * **Agenda and SLA Monitoring:** Access technicians' agendas and monitor task SLA statuses to ensure timely service delivery. * **Analytics:** View analytics related to assigned tasks, providing insight into team performance and workload. * **Personal Management:** Manage your own manager profile, create personal calendar events to block technician availability, and edit or delete non-work order events. * **Offline Mode:** Supports offline functionality similar to the Now Mobile Agent app, ensuring managers can continue working without connectivity. * **Integration with Now Assist:** If ServiceNow Otto for FSM is installed, managers can access the virtual assistant via the app for additional support. ## Practical Benefits for ServiceNow Customers This mobile solution enables FSM managers to oversee and adjust field operations in real-time, improving responsiveness and efficiency. It empowers managers to maintain control over agent schedules and tasks from anywhere, leading to better resource allocation and service delivery. The offline mode ensures uninterrupted management capabilities, and integration with Now Assist provides AI-driven support for faster issue resolution. Field Service Manager Mobile is a centralized place for managers to do anything related to Field Service Management while on their mobile device. Field Service Manager Mobile is available for any user who has the wm_manager, or the territory_manager role assigned to them. When a user with the wm_manager, or the territory_manager role downloads the Now Mobile Agent application and signs in, they see the Field Service Manager Mobile interface. Managers can only view and edit agent information and work order tasks for agents that are part of assignment groups or territories that they manage. The Field Service Manager Mobile plugin must be installed to use Field Service Manager Mobile. ## Using Now Assist on the Field Service Manager Mobile {#manager-mobile-app__section_ms1_s55_fhc} If your organization has ServiceNow Otto for Field Service Management (FSM) installed you can access your virtual agent by tapping the More actions icon in the top right, then selecting Ask Now Assist. For more information on using Now Assist on your mobile device, see [Mobile Now Assist display experience for Virtual Agent](https://www.servicenow.com/docs/access?context=mobile-na-display-experience-va&version=australia&pubname=australia-mobile&ft:locale=en-US). For more information on ServiceNow Otto for Field Service Management (FSM), see [AI capabilities in Field Service Management](https://www.servicenow.com/docs/D98eoTKWWb3lCHtWTXPqNA "Field Service Management includes generative and agentic AI capabilities, powered by ServiceNow Otto, that help agents, dispatchers, and managers close tasks faster and work more efficiently."). ## Offline mode {#manager-mobile-app__section_j1v_3v5_fhc} Offline mode is available for Manager Mobile and functions the same way that it does on the Now Mobile Agent App. For more information, see [Working offline on ServiceNow Agent](https://www.servicenow.com/docs/1C~pvcXdwW_yJTwWY~mIHw#work-offline-fieldservice-mobile "When you are at a task site that doesn't have an internet connection, you can work on field service tasks, record time, track asset usage, create part requirements, and complete work orders and tasks using the ServiceNow Agent application."). Managers can perform the following actions on the manager mobile application. * [Manage Field Service agents from Field Service Manager Mobile](https://www.servicenow.com/docs/eEQ5w1GJfG6zz~ngkSlydQ "Manage Field Service agents from Field Service Manager Mobile and do everything that you can from your computer while on the go.") Enables managers to see work assigned to Field Service agents, agent schedules, and contact information. * [View the tasks assigned to an agent](https://www.servicenow.com/docs/A8rsTtLpzVdfv8Cf72nCVw "View an agent's assigned tasks and monitor their workload throughout the day.") See what tasks are assigned to an agent for the rest of the day. * [View all tasks in Field Service Manager Mobile](https://www.servicenow.com/docs/wUAybe5GbxNGEybtUx2EtA "Manager’s can view all the tasks assigned to assignment groups or territories they manage to get a complete view of the team’s workload.") See all the tasks assigned to technicians you manage. * [Search in Field Service Manager Mobile](https://www.servicenow.com/docs/BTzhn1aQsEMJxIiWor13QQ "Use search to quickly find work order tasks, field service agents, assignment groups, or territories.") Search for a technician or a task. * [Save a task from Field Service Manager Mobile](https://www.servicenow.com/docs/qFSAsODkoI~bLHHbHpzmVQ "Save a task to review it or check on it later.") Save a task so you can review it later. * [View agent information](https://www.servicenow.com/docs/hK2I7zzbLGC87rDXhoCk8g "View information related to Field Service Management agents in Field Service Manager Mobile, giving managers the ability to see agent information no matter where they are.") Quickly see information related to any of the Field Service agents that you manage. * [View agents' agenda in Field Service Manager Mobile](https://www.servicenow.com/docs/ANyU_nRzzu1FcS_iNvMRQA "Manager’s can see the agenda of tasks that agents' have assigned to them so they can plan for the coming days.") View the agenda that a technician has scheduled. * [View task SLA status](https://www.servicenow.com/docs/MPD~YGevjQk3dxpY075lbQ "Managers can quickly view task SLA to address those that are breached, or at risk for being breached.") View the SLA status for the tasks assigned to technicians you manage. * [View analytics from Field Service Manager Mobile](https://www.servicenow.com/docs/F3tc1BOU0ntNIVo7jyE72w "Managers can view analytics related to the teams they manage to see team task load, agent workload, and more.") View analytics about the tasks assigned to technicians you manage. * [Create a work order task](https://www.servicenow.com/docs/5m73jSWa2RWeSI1eqdKbew "Managers can quickly create tasks from Field Service Manager Mobile.") Create a task and assign it to a technician. * [Reassign a task to another agent](https://www.servicenow.com/docs/vaF4xw_~1RaxxwyH3NEs6Q "Managers can quickly reassign work order tasks to another agent in case the original agent is running behind on other work order tasks.") Reassign a task if something happens and the original technician can't complete the task. * [Filter agents in Field Service Manager Mobile](https://www.servicenow.com/docs/BEiBP53cIg59QNg0E1jAbw "Managers can quickly filter agents and find the agent they need to assign a work order task to.") Filter the technicians that you manage. * [Filter an agent's tasks in Field Service Manager Mobile](https://www.servicenow.com/docs/sHgc3KO8Ew~zt1MPlXUQMQ "Managers can filter the tasks assigned to an agent so they can quickly find the task they want to change.") Filter the tasks that are assigned to technicians you manage. * [View your profile in Field Service Manager Mobile](https://www.servicenow.com/docs/7IjTigf0AjcKmvGW_qH0Mw "Managers can view their profile to check on their personal details.") View your manager profile. * [Create a personal event in Field Service Manager Mobile](https://www.servicenow.com/docs/mW62uJdtMlXi2EAV0lFVHQ "Managers can show that agents are busy with personal events like a meeting, training, time off, or a recurring commitment from the Field Service Manager Mobile.") Block a technician's calendar for a personal event. * [Delete or edit a non-work order event on Field Service Manager Mobile](https://www.servicenow.com/docs/auq5s8HG9Ihfwwv6PQc54g "Managers can edit or delete events in the Mobile Manager application after they’ve been created.") Make changes to a personal event. {#manager-mobile-app__ul_vdh_p3r_2hc}