---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Summarize a Sidebar discussion on the ServiceNow Agent application

# Summarize a Sidebar discussion on the ServiceNow Agent application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
On the ServiceNow Agent application, generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management (FSM) application.

## Before you begin

Role required: wm_agent

verify the Sidebar for Field Service Management plugin (com.sn_fsm_sidebar) is activated. For more information, see [Activate Sidebar for the Field Service Mobile Agent application](https://www.servicenow.com/docs/pHqCpwz8uWElHkmtAGHzrw "You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.").

## About this task

Summarize the Sidebar discussion at any point during the discussion using the /Summarize quick action.

## Procedure

1. Navigate to a Sidebar discussion.
   * To view discussions for a specific work order task, navigate to the work order task and select the Record Sidebar (![Record Sidebar icon.]()) icon.
   * To view all discussions, select the Global Sidebar (![Global Sidebar]()) icon.
   {#na-fsm-summarize-sidebar-mobile__choices_s3g_rl3_2cc}
2. Tap a discussion.
3. Generate a summary of the Sidebar discussion.  
   Enter <kbd class="ph userinput">/Summarize</kbd> in the Active sidebar discussion window, or select the quick action icon (![quick action]()).