---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# API Subflows and Endpoints

# API Subflows and Endpoints {#ariaid-title1}

Release version: Australia  
Updated April 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The application is built on four sequentially orchestrated subflows. Each maps to a specific Verifi REST endpoint and triggers at a defined point in the dispute workflow.
{#api-subflows-and-endpoints__table_vtx_fmw_v3c__entry__4}

| Subflows | API Endpoint | Method | Outcome |
|-|-|-|-|
| 1. Merchant Eligibility Inquiry | POST /issuers/cases {inquiryOnly: 1} | POST | Runs automatically in the background when the issuer agent opens the "Review Participating Merchant Alerts" task. No UI action required. |
| 2. Create Case | POST /issuers/cases {inquiryOnly: 0} | POST | Runs immediately after a successful eligibility response (HTTP 200), sequentially in the same background flow. Manual fallback UI action available if the backend API call fails. |
| 3. Get Cases (Poll) | GET /issuers/cases?caseId=${case_ids} | GET | Polls on a configurable interval while the task is in "Awaiting External Info." Terminates when case status = EXPORTING or when the 72-hour SLA window lapses (statusCode 910). |
| 4. Get Single Case | GET /issuers/cases/${case_id} | GET | Poll for status on a single case. |
| 5. Update Case | PATCH /issuers/cases/{caseId} | PATCH | Runs once when EXPORTING status is received and the merchant response is stored. Sends {"status": "CLOSED"} as the mandatory issuer acknowledgment handshake. Case is excluded from further polling. |
[ ]

{#api-subflows-and-endpoints__table_vtx_fmw_v3c}